Jury Services Coordinator

United-States-District-Court; Phoenix (AZ); On-site; USD 42,000 - 48,000; Full time

Job summary

United States District Court for the District of Arizona in Phoenix seeks a full-time Jury Clerk to manage juror screening, summons, orientation, payments, and related duties. The position requires handling a high volume of inquiries with accuracy and discretion, and working closely with the Jury Administrator and court staff.

The role emphasizes public interaction, data handling in JMS/eJuror, and adherence to procedures.

Qualifications

• Two years of previous and extensive customer service experience.
• Excellent oral and written communication skills.
• Ability to work independently and use judgment to resolve issues based on knowledge and experience.
• Ability to interact effectively and appropriately with the public, internal customers, and co-workers.
• Ability to maintain confidentiality.
• Ability to resolve difficulties while complying with regulations, rules, and procedures regarding jury administration.
• Ability to be flexible and adapt to unanticipated needs and problems, and to manage multiple tasks and priorities.
• Ability to consistently demonstrate sound ethics and judgment.
• General data entry and document preparation using Microsoft Office.

Responsibilities

• Prepare and mail juror questionnaires and other information.
• Process and respond to juror mail, email, and telephone calls in a timely manner.
• Process juror questionnaires and other documents.
• Process and respond to deferral and excuse requests.
• Schedule and prepare for jury selections.
• Conduct juror check-in and provide juror orientation.
• Provide support to and assist jurors during jury service.
• Prepare paperwork after jury selections, including juror payments and reimbursements.
• Operate the Court's Juror Management System (JMS) and eJuror.
• Maintain and update the automated phone service used by jurors (AJIS).
• Maintain accurate inventory of jury supplies.
• Communicate with judges, court personnel, U.S. Attorney's Office, jurors, and others to ensure smooth operations.
• Administer the Oath of Allegiance to new citizens.
• Perform other duties as assigned.

Skills

Customer service

Public speaking

Written communication

Oral communication

Confidentiality

Multitasking

Attention to detail

Data entry

Payment processing

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

United States District Court for the District of Arizona in Phoenix seeks a full-time Jury Clerk to manage juror screening, summons, orientation, payments, and related duties. The position requires handling a high volume of inquiries with accuracy and discretion, and working closely with the Jury Administrator and court staff.

The role emphasizes public interaction, data handling in JMS/eJuror, and adherence to procedures.