Jury Clerk

United-States-District-Court; Phoenix (AZ); On-site; USD 42,000 - 48,000; Full time

Job summary

United States District Court for the District of Arizona in Phoenix seeks a full-time Jury Clerk to manage juror screening, summons, orientation, payments, and related duties. The position requires handling a high volume of inquiries with accuracy and discretion, and working closely with the Jury Administrator and court staff.

The role emphasizes public interaction, data handling in JMS/eJuror, and adherence to procedures.

Qualifications

• Two years of previous and extensive customer service experience.
• Excellent oral and written communication skills.
• Ability to work independently and use judgment to resolve issues based on knowledge and experience.
• Ability to interact effectively and appropriately with the public, internal customers, and co-workers.
• Ability to maintain confidentiality.
• Ability to resolve difficulties while complying with regulations, rules, and procedures regarding jury administration.
• Ability to be flexible and adapt to unanticipated needs and problems, and to manage multiple tasks and priorities.
• Ability to consistently demonstrate sound ethics and judgment.
• General data entry and document preparation using Microsoft Office.

Responsibilities

• Prepare and mail juror questionnaires and other information.
• Process and respond to juror mail, email, and telephone calls in a timely manner.
• Process juror questionnaires and other documents.
• Process and respond to deferral and excuse requests.
• Schedule and prepare for jury selections.
• Conduct juror check-in and provide juror orientation.
• Provide support to and assist jurors during jury service.
• Prepare paperwork after jury selections, including juror payments and reimbursements.
• Operate the Court's Juror Management System (JMS) and eJuror.
• Maintain and update the automated phone service used by jurors (AJIS).
• Maintain accurate inventory of jury supplies.
• Communicate with judges, court personnel, U.S. Attorney's Office, jurors, and others to ensure smooth operations.
• Administer the Oath of Allegiance to new citizens.
• Perform other duties as assigned.

Skills

Customer service

Public speaking

Written communication

Oral communication

Confidentiality

Multitasking

Attention to detail

Data entry

Payment processing

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

POSITION OVERVIEW

The United States District Court for the District of Arizona is accepting applications from qualified candidates for a full-time Jury Clerk. The current opportunity will be based in Phoenix and will handle jury matters for both the Phoenix and Prescott Divisions. The successful candidate must be a self-starter and extremely detail oriented. The incumbent will serve the public in an interesting and growth-oriented career and must possesses strong organizational and communication skills. The incumbent will report directly to the Jury Administrator.

REPRESENTATIVE DUTIES

Jury clerks perform administrative and customer service work to coordinate and prepare qualified jurors for jury selection in accordance with approved internal controls, procedures, and rules. Employees in these positions ensure the efficient and fair operations related to the selection, qualification, summoning, orientation, management, and payment of jurors. Representative duties will include but are not limited to:

• Prepare and mail juror questionnaires and other information.
• Process and respond to juror mail, email, and telephone calls in a timely manner.
• Process juror questionnaires and other documents.
• Process and respond to deferral and excuse requests.
• Schedule and prepare for jury selections.
• Conduct juror check-in and provide juror orientation.
• Provide support to and assist jurors during jury service.
• Prepare paperwork after jury selections, including juror payments and reimbursements.
• Operate the Court's Juror Management System (JMS) and eJuror (component of JMS).
• Maintain and update the automated phone service used by jurors (AJIS).
• Maintain accurate inventory of jury supplies.
• Communicate verbally and in writing with judges, court personnel, U.S. Attorney's Office, jurors, and other groups to ensure the smooth and efficient operation of all jury-related proceedings.
• Administer the Oath of Allegiance to new citizens.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

This position will involve significant public contact and personal interaction, experience managing a heavy call volume, and the ability to speak publicly in front of a large group. Qualifications include:

• Two years of previous and extensive customer service experience.
• Excellent oral and written communication skills.
• Ability to work independently and use judgment to resolve issues based on knowledge and experience.
• Ability to interact effectively and appropriately with the public, internal customers, and co-workers.
• Ability to maintain confidentiality.
• Ability to resolve difficulties while complying with regulations, rules, and procedures regarding jury administration.
• Ability to be flexible and adapt to unanticipated needs and problems, and to manage multiple tasks and priorities.
• Ability to consistently demonstrate sound ethics and judgment.
• Skill and precision in performing data entry and preparing documents using Microsoft Office.
• Payment processing experience is beneficial.
• Ability to work extended hours and travel within the district as needed.
• High school graduate (or equivalent) and must have a minimum of two years of general experience and one year of specialized experience.

Generalized experience is progressively responsible clerical, office, or other work that indicates the possession of or the ability to acquire the particular knowledge and skills necessary to do the job. Education above the high school level may be substituted for general experience.

Specialized experience is progressively responsible experience requiring the regular and recurring application of administrative procedures involving the use of automated systems, use of specialized terminology, and a demonstrated ability to apply a body of rules, regulations, directives, or law. Such experience is commonly encountered in law firms, legal counsel offices, banking and credit firms, educational institutions, insurance companies, real estate and title offices, and corporate office environments.

PREFERRED QUALIFICATIONS

• Strong preference will be given to applicants who have professional and inherent customer service skills. The preferred applicant should have the ability to manage a heavy volume of demanding telephone calls.
• Preference will also be given to applicants with exceptional verbal and written communication skills.
• Bachelor’s degree.

• Cover letter that supports your work experience as it relates to the position.
• Resume that includes complete work and salary history, and education.
• Your two most recent performance evaluations (strongly preferred). Letters of recommendation may be substituted if no evaluation is available.

Attachments should be submitted only as Microsoft Word or Adobe Acrobat (PDF) documents. Other formats are not acceptable.

Applications will be considered complete when the online application and all required attachments (in proper format) are received by the Human Resources Division. Applications and/or attachments received after the closing date may not be considered.

The Court reserves the right to modify the conditions of this job announcement, or to withdraw the announcement, any of which may occur without prior written or other notice. In the event that a position becomes vacant in a similar classification, within a reasonable time of the original announcement, the court may elect to select a candidate from the applicants who responded to the original announcement without posting the position.

Only qualified applicants will be considered for this position. Employees of the U.S. District Court serve under “Excepted Appointments” and are considered “at will” employees (except for probation officers who may be removed for cause). Federal Civil Service classifications or regulations do not apply; however, court employees are entitled to substantially the same benefits as other Federal Government employees.

The initial appointment to this position is provisional pending the successful completion of the required background checks and/or investigations. The U.S. District Court is a drug- free workplace and the applicant selected will be required to participate in a drug screening test prior to employment.

All information provided by applicants is subject to verification and background investigation. Applicants are advised that false statements or omission of information on any application materials or the inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment or dismissal after being employed.

Participation in the interview process will be at the applicants own expense and relocation expenses will not be provided.

The position is subject to the mandatory electronic fund transfer (EFT) participation for payment of net pay (i.e. Direct Deposit).

All promotions are subject to the approval of the Administrative Office of the U.S. Courts.

Non-citizens may be interviewed and considered for employment, but employment offers will only be made to individuals who qualify under one of the exceptions in 8 U.S.C. §1324b(a)(3)(B). In most cases, this means that an offer of employment cannot be made unless the candidate is a lawful permanent resident who is seeking U.S. citizenship as explained below. Under 8 U.S.C. §1324b(a)(3)(B), a lawful permanent resident seeking citizenship may not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen), at which point he or she must apply for citizenship within six months of becoming eligible, and must complete the process within two years of applying (unless there is a delay caused by the processors of the application). Non-citizens who have not been permanent residents for five years will be required to execute an affidavit that they intend to apply for citizenship when they become eligible to do so.