Junior User Engagement & Communications Specialist

ZenPoint Solutions LLC; Springfield (VA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid leave & holidays

Tuition assistance

Job summary

ZenPoint Solutions LLC is seeking a Junior User Engagement & Communications Specialist to drive product adoption and user satisfaction. The role bridges technical development and end-users, creating engaging content, gathering feedback, and aiding onboarding and change management across our federal IT footprint.

Responsibilities include drafting communications, maintaining knowledge bases, and organizing webinars and demos.

Qualifications

• Bachelor's degree or equivalent practical experience in communications, marketing, English, or information systems.
• Strong writing and editing skills with the ability to translate technical concepts into clear content.
• Experience in corporate communications, technical writing, marketing, or user enablement.

Responsibilities

• Draft user communications: release notes, newsletters, feature updates, and announcements.
• Create and maintain user-facing docs, FAQs, and self-service training materials.
• Develop multi-channel content to inform users about changes and enhancements.
• Organize user engagement sessions, webinars, office hours, and product demos.
• Monitor feedback channels and synthesize insights for product improvement.

Skills

Clear written & verbal communication

Attention to detail

Self-motivation

User advocacy

Project management

Education

Bachelor's degree in Communications, Marketing, English, Information Systems, or related field

Tools

MS Office 365

Google Workspace

SharePoint

Confluence

Teams

Power Apps

Job description

ZenPoint Solutions LLC is seeking a Junior User Engagement & Communications Specialist to drive product adoption and user satisfaction. The role bridges technical development and end-users, creating engaging content, gathering feedback, and aiding onboarding and change management across our federal IT footprint.

Responsibilities include drafting communications, maintaining knowledge bases, and organizing webinars and demos.