Junior User Engagement & Communications Specialist - U.S. Citizenship Required

ZenPoint Solutions LLC; Springfield (VA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid leave & holidays

Tuition assistance

Job summary

ZenPoint Solutions LLC is seeking a Junior User Engagement & Communications Specialist to drive product adoption and user satisfaction. The role bridges technical development and end-users, creating engaging content, gathering feedback, and aiding onboarding and change management across our federal IT footprint.

Responsibilities include drafting communications, maintaining knowledge bases, and organizing webinars and demos.

Qualifications

• Bachelor's degree or equivalent practical experience in communications, marketing, English, or information systems.
• Strong writing and editing skills with the ability to translate technical concepts into clear content.
• Experience in corporate communications, technical writing, marketing, or user enablement.

Responsibilities

• Draft user communications: release notes, newsletters, feature updates, and announcements.
• Create and maintain user-facing docs, FAQs, and self-service training materials.
• Develop multi-channel content to inform users about changes and enhancements.
• Organize user engagement sessions, webinars, office hours, and product demos.
• Monitor feedback channels and synthesize insights for product improvement.

Skills

Clear written & verbal communication

Attention to detail

Self-motivation

User advocacy

Project management

Education

Bachelor's degree in Communications, Marketing, English, Information Systems, or related field

Tools

MS Office 365

Google Workspace

SharePoint

Confluence

Teams

Power Apps

Job description

Job Type

Full-time

Description

ZenPoint Solutions LLC ("ZenPoint Solutions") is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.

Clearance Requirement

Active Interim Secret required to start; must be eligible for upgrade to Top Secret

Work Location

Springfield, VA

Work Schedule

Onsite 5 days a week

Position Overview

ZenPoint Solutions is seeking an enthusiastic, detail-oriented Junior User Engagement & Communications Specialist to help drive product adoption, user satisfaction, and clear communication across our organizational footprint. In this role, you will support a mission-critical enterprise application managed by our team. You will serve as a bridge between technical product development and the end-user community, creating engaging content, gathering user feedback, and assisting with onboarding and change management initiatives.

Key Responsibilities

• Draft clear, accessible, and engaging user communications, including release notes, monthly newsletters, feature updates, and system announcements.
• Create and maintain user-facing documentation, knowledge base articles, FAQs, and self-service training materials.
• Develop multi-channel content (e.g., email digests, one-pagers, quick-reference guides) to keep users informed about application changes and enhancements.
• Assist in organizing and facilitating user engagement sessions, webinars, office hours, and product demos.
• Monitor user feedback channels, surveys, and support trends to synthesize actionable insights and identify key opportunities for enhancement.
• Build and nurture a champion network within the user community to promote best practices and encourage product adoption.
• Collaborate closely with Product Owners, Business Analysts, and Support teams to translate complex technical features into intuitive, user-friendly language.
• Track engagement metrics (e.g., email open rates, guide views, event attendance) to evaluate the impact of communication strategies.
• Participate in release planning to ensure change management and user readiness activities align with technical deployment schedules.
• Coordinate pilot activities and provide advanced application customer support and problem resolution to a global user base, to support successful application implementation and sustainment.

Requirements

Required Qualifications:

• Candidate must be a United States Citizen and present proof of Citizenship, if selected
• 1-2 years of professional or internship experience in corporate communications, technical writing, marketing, product support, or user enablement.
• Bachelor's degree in Communications, Marketing, English, Information Systems, or a related field (or equivalent practical experience).
• Exceptional written and verbal communication skills, with a proven ability to translate complex technical language into clear, concise, and accessible content.
• Proficiency with standard office productivity suites (e.g., Microsoft Office 365, Google Workspace) and internal collaboration platforms (e.g., SharePoint, Confluence, Teams).
• Strong user advocacy, keen attention to detail, and a proactive, curious approach to learning complex workflows.
• Self-starter who can manage multiple priorities, meet deadlines, and drive tasks to completion with minimal day-to-day supervision.

Preferred Qualifications

• Basic familiarity with graphic design/visual tools (e.g., Canva, Adobe Express, Snagit, Figma) for creating quick visual guides or infographics.
• Familiarity with email delivery tools, survey platforms, or analytics dashboards.
• Prior exposure to working within Agile software development frameworks or enterprise IT environments.
• Familiarity with Microsoft Power Apps.
• Familiarity with working in or supporting the federal government, particularly the Department of State.
• Experience using tools like Adobe Premiere Pro to create or edit video content, such as training videos and product walkthroughs.

Compensation

The salary range for this position is $65,000 - $80,000 and will be commensurate with experience.

Company Benefits

We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term disability insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching contributions to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program.

Commitment to Equality

At ZenPoint Solutions, we value diverse perspectives and are committed to providing equal employment opportunities. We welcome applications from all qualified individuals, regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other status protected under applicable federal, state, or local laws.