Junior Training Specialist

The Evans Network of Companies; Schuylkill Haven (Schuylkill County); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

ICHRA health reimbursement

Dental and Vision Insurance

Life Insurance

Short Term Disability

Long Term Disability

Hospital Indemnity Insurance

Long-Term Care Insurance

Supplemental Term Life Insurance

Accident Insurance

Critical Illness Insurance

Employee Assistance Program

Flexible Spending Account

Health Savings Account

401K with 4% match

Paid Vacation

8 Paid Holidays

Floating Holiday

Weekly pay

Employee referral bonus ($500)

Job summary

The Evans Network of Companies (ENOC) is seeking a Junior Training Specialist to design and deliver onboarding and ongoing training for agent partners, their staff, and ENOC personnel. You will use training software, stay current with trends, and create engaging content to support operations across locations.

You will conduct on-site and virtual sessions, monitor partner success, and help drivers and agents with system usage. Travel up to 30% quarterly is required.

Qualifications

• Bachelor's degree or equivalent experience in HR, Business, Organizational Development/Training or related field
• 2+ years of Customer Service experience
• Proficiency with Microsoft Office Suite
• Strong problem-solving ability
• Ability to build rapport and relate well with others
• Excellent public speaking skills
• Strategic thinking, analysis, and planning skills
• Exceptional people skills and demonstrated ability to coach/mentor
• Strong conflict management skills and de-escalation
• Willingness to travel up to 30% quarterly

Responsibilities

• Provide virtual and/or on-site trainings during onboarding for new agent partners and employees
• Conduct periodic check-ins with agent partners to monitor success and build trust
• Utilize Training software for conducting work-related efforts
• Stay up to date with training trends and new solutions
• Provide support to drivers and agents having difficulty with systems and settlements
• Continuously improve training programs and develop new offerings
• Maintain knowledge of software programs to train others on usage
• Perform system demonstrations to promote ENOC to potential partners
• Assist/troubleshoot with drivers
• Direct, produce, and edit video and written content for training and recruitment

Skills

Customer service

Public speaking

Microsoft Office

Problem solving

Building rapport

Communication skills

Travel readiness

Education

Bachelor's degree in HR/Business/Training

Tools

Microsoft Office Suite

Training software

Job description

Description

The Junior Training Specialist is responsible for the preparation and delivery of training programs for agent partners, their employees, and internal corporate employees at the Evans Network of Companies. The Junior Training Specialist aids and meets previous, current, and future training demands.

Essential Job Duties

• Provide virtual and/or on-site trainings with new agent partners and their employees during onboarding phase (e.g., agent portal, Driver360, eRIGS, reports, etc.)
• Conduct periodic check-ins with agent partners to monitor their success as part of ENOC and answer any questions they may have; build trust and good will
• Utilize Training software products for conducting certain work-related efforts
• Strive for personal continuous improvement by staying up to date with software programs, training trends, and incorporating exciting new solutions
• Provide support to Drivers and Agents having difficulty with systems and settlements
• Continuously improve training programs and develop new offerings
• Conduct periodic check-ins with agent partners to monitor their success as part of ENOC and answer any questions they may have; build trust and good will
• Maintain knowledge and awareness of software programs to be able to effectively train others on proper usage
• Perform system demonstrations to “sell” ENOC as the “right choice” to potential agent partners
• Assist/troubleshoot with drivers having difficulty with systems and/or technology
• Direct, produce, and edit video and/or written content (e.g., sales, per diem, brokerage, how to videos, promotional videos, vlog style videos, agent recruitment videos, employee recruitment videos, spotlight videos, etc.)

Requirements

Required Qualifications

• Bachelor’s degree in human resources, Business, Organizational Development/Training, or similar, or equivalent level of prior relevant experience
• 2+ years of Customer Service experience
• Proficiency with Microsoft Office Suite
• Robust problem-solving ability
• Ability to build rapport and relate well with others
• Excellent public speaking skills
• Strategic thinking, analysis, and planning skills
• Exceptional people skills and demonstrated ability to develop/coach/mentor
• Strong conflict management skills, ability to uncover hidden issues, de-escalate conflicts
• Must have a valid driver’s license and reliable transportation to travel to various locations within ENOC
• Excellent verbal and written communication skills
• Willingness and ability to travel on a quarterly basis as needed up-to 30%

Preferred Qualifications

• 1+ years of experience in a Training and Development role
• Proficiency with Learning Management Systems (LMS)
• Experience in transportation/logistics industry
• TMS experience

Why The Evans Network of Companies (ENOC) is Different

At ENOC, we’re more than a workplace—we’re a family. Here’s what sets us apart:

• People & Leadership: We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.
• Engaging Job Duties: We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.
• A Family-Oriented Culture: We treat every employee like family. From offering support during life’s challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won’t just work with colleagues; you’ll work with friends.
• Positive Work Environment: We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally.

What's in it for me?

• Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.
• Dental and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Hospital Indemnity Insurance
• Long-Term Care Insurance Program
• Supplemental Term Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401K with up to 4% Employer Safe Harbor Matching
• Paid Vacation
• 8 Paid Holidays
• 1 Floating Holiday
• Identity & Fraud Protection
• Pet Insurance
• Paid on a weekly basis!
• Employee referral bonus program ($500)
• The opportunity to work with good humans!

Schedule - In Person, On Site

Monday - Friday, 8:00am - 5:00pm

Location Address

100 West Columbia St, Schuylkill Haven, PA 17972

We have always been & will always be a family business. When a person partners with The Evans Network, they become a part of our family. That was the belief of our founder, Albert L. Evans, Sr. Founded in 1939 in Pottsville PA, the company has evolved into the largest Intermodal Drayage provider in the United States. As of today, expanded operations include Truckload, Flatbed, LTL/Final Mile and transportation/logistics services.

The Evans Network of Companies is an Equal Opportunity Employer. Candidates who accept a conditional offer of employment will be required to complete a background check and employment verification, including the prior 7 years of employment history, consistent with applicable law.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions:

This position operates primarily within a controlled office environment. The noise level in the work environment is low to moderate. Employees may experience swings in work-related demands of this position.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and talk and hear. The employee frequently is required to stand, sit, and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or bend. The employee must frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The position often requires sitting for prolonged periods of time in front of a computer. This position requires the ability to travel by yourself, by car, air, or other modes of transportation to client locations for multi-day assignments.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.