Enterprise Training Specialist

The Evans Network of Companies; Schuylkill Haven (Schuylkill County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid vacation

Employee referral bonus program

Job summary

The Evans Network of Companies is seeking an Enterprise Training Specialist to develop and deliver training programs for agent partners and internal staff. The ideal candidate will have a Bachelor’s degree in HR, 3+ years of customer service experience, and strong communication skills.

This role requires proficiency in Learning Management Systems and a commitment to improving training methods. Benefits include health insurance, a 401(k) match, and paid time off.

Qualifications

• 3+ years of customer service experience.
• 1+ year in a training and development role.
• Excellent verbal and written communication skills.

Responsibilities

• Prepare and deliver training programs for agent partners and employees.
• Conduct periodic check-ins with agent partners.
• Continuously improve training programs and develop new offerings.

Skills

Customer service experience

Training and development

Microsoft Office 365 proficiency

Public speaking skills

Problem-solving ability

Education

Bachelor’s degree in human resources or related field

Tools

Learning Management Systems (LMS)

Job description

The Enterprise Training Specialist is responsible for preparing and delivering training programs for agent partners, their employees, and internal corporate employees at the Evans Network of Companies. The role supports current and future training demands.

Essential Job Duties

• Provide virtual and/or on‑site trainings with new agent partners and their employees during onboarding (e.g., agent portal, Driver360, eRIGS, reports).
• Conduct periodic check‑ins with agent partners to monitor success, answer questions, and build trust.
• Utilize training software products for specific work tasks.
• Stay current with software programs, training trends, and incorporate new solutions.
• Support drivers and agents encountering difficulties with systems and settlements.
• Continuously improve training programs and develop new offerings.
• Maintain knowledge of software programs to effectively train others.
• Perform system demonstrations to promote ENOC as the right choice for potential agent partners.
• Assist/troubleshoot with drivers using systems and/or technology.
• Direct, produce, and edit video and/or written content (sales, per diem, brokerage, how‑to, promotional, recruitment, spotlight, vlog‑style videos).

Requirements

Required Qualifications

• Bachelor’s degree in human resources, business, organizational development/training, or similar; or equivalent prior experience.
• 3+ years of customer service experience.
• 1+ year in a training and development role.
• Experience with Learning Management Systems (LMS).
• Proficiency with Microsoft Office 365.
• Robust problem‑solving ability.
• Ability to build rapport and relate well with others.
• Excellent public speaking skills.
• Strategic thinking, analysis, and planning skills.
• Exceptional people skills and ability to develop, coach, and mentor.
• Strong conflict management skills, ability to uncover hidden issues and de‑escalate conflicts.
• Valid driver’s license and reliable transportation for travel within ENOC.
• Excellent verbal and written communication skills.
• Willingness to travel quarter‑ly up to 30% of the time.

Preferred Qualifications

• Experience in transportation/logistics industry.
• TMS experience.

Benefits

• Individual Coverage Health Reimbursement Arrangement (ICHRA): monthly employer‑funded allowance.
• Dental and vision insurance.
• Company‑paid life insurance and accidental death & dismemberment (AD&D) insurance.
• Company‑paid short‑term and long‑term disability insurance.
• Hospital indemnity insurance.
• Long‑term care insurance program.
• Supplemental term life insurance.
• Accident insurance.
• Critical illness insurance.
• Employee Assistance Program (EAP).
• Flexible Spending Account (FSA).
• Health Savings Account (HSA).
• 401(k) with up to 4% employer match.
• Paid vacation.
• 8 paid holidays.
• 1 floating holiday.
• Identity & fraud protection.
• Pet insurance.
• Paid on a weekly basis.
• Employee referral bonus program ($500).
• Opportunity to work with good humans.

Schedule – In Person, On Site

Monday – Friday, 8:00 am – 5:00 pm

Location

100 West Columbia St, Schuylkill Haven, PA 17972

Equal Opportunity Employer Statement

The Evans Network of Companies is an Equal Opportunity Employer. Candidates who accept a conditional offer of employment will be required to complete a background check and employment verification, including the prior 7 years of employment history, consistent with applicable law.

Physical Demands and Work Environment

The position operates primarily within a controlled office environment. Noise level is low to moderate. Employees may experience swings in work‑related demands. The employee is regularly required to use hands to finger, handle, or feel, and talk and hear. The employee frequently stands, sits, and reaches with hands and arms. The employee occasionally walks, stoops, kneels, crouches, or bends. The employee must frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 20 pounds. Specific vision abilities required include close and distance vision and ability to adjust focus. The employee must often sit for prolonged periods in front of a computer. Travel may be required by car, air, or other modes to client locations for multi‑day assignments.

Note

This job description in no way states or implies that these are the only duties to be performed. Employees will be required to follow any other job‑related instructions and perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to accommodate individuals with disabilities. To perform this job successfully, the employee must possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at‑will relationship.