Junior Technician

iHelpU; Effingham (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

iHelpU is offering a part-time, entry-level opportunity for students to learn real-world tech repair while helping the community. You will train with experienced technicians, work with real customers, and build hands-on repair and customer-service skills.

Starting pay is $15 per hour. Location: 2307 Hoffman Drive, Effingham, IL. No prior professional repair experience is required; training will be provided, with scheduling considerations for school commitments.

Qualifications

• High school or college student seeking hands-on tech repair learning.
• Must be dependable and eager to learn.
• Strong customer-service mindset.

Responsibilities

• Review repair calendar and confirm priorities and completion times.
• Listen to customers, document symptoms and service needs, and ask clarifying questions.
• Diagnose common hardware and software issues using iHelpU.Tech procedures, tools, and resources.
• Perform approved device repairs and software services after training, following documented procedures.
• Provide patient, one-on-one software assistance and explain technical steps clearly to customers.
• Keep customers and teammates informed when questions, delays, or findings affect a repair.
• Protect customer privacy and handle devices and parts with care.
• Keep workstation, notes, tools, and customer property organized and documented.

Skills

Dependable

Curious

Willing to learn

Careful with devices

Respectful of privacy

Speaking with customers

Follow written procedures

Accept coaching

Professional presentation

Job description

Part-time, entry-level opportunity for a high school or college student who enjoys technology, helping people, and learning hands-on repair skills. No professional repair experience is required; we provide training.

Learn real-world tech skills while helping your community

This is a part-time, entry-level role designed with students in mind. You will learn alongside experienced technicians, work with real customers, and build practical repair and customer-service skills.

Starting Pay: $15 per hour Location: 2307 Hoffman Drive, Effingham Type: Part-time, in person

What you will do

• Begin each shift by reviewing the repair calendar and open tickets, confirming priorities and promised completion times.
• Listen carefully to customers, document symptoms and service needs, and ask questions that help narrow down the problem.
• Diagnose common hardware and software issues using iHelpU.Tech procedures, tools, and available resources.
• Perform approved device repairs and software services after training, following documented procedures and asking for guidance when needed.
• Provide patient, one-on-one software assistance and explain technical steps in language customers can understand.
• Keep customers and teammates informed when questions, delays, or unexpected findings affect a repair.
• Protect customer privacy and handle every device, account, accessory, tool, and part with care.
• Keep the workstation, repair notes, tools, parts, and customer property clean, organized, and accurately documented.

Training and growth

You may work alongside an experienced technician until you are ready to complete tasks independently. iHelpU.Tech participates in Apple\'s Independent Repair Provider program, which can provide access to Apple repair training. Role-related technical or customer-service training may need to be completed by an assigned date.

• School days: typically 3:30 PM-6:30 PM, Monday-Friday.
• Summer and school breaks: typically during our 11:00 AM-5:00 PM weekday business hours.

We understand that school comes first. We ask team members to share school, activity, and extracurricular schedules early and to provide at least one week\'s notice for planned time off whenever possible. Final hours depend on availability and business needs.

What we are looking for

• Dependable, curious, and willing to learn.
• Careful with devices and respectful of customer privacy.
• Comfortable speaking with customers and asking questions.
• Able to follow written procedures and accept coaching.
• Professional, business-casual presentation while working.

No professional repair experience is required. High school and college students are encouraged to apply.

Questions?

Contact Elizabeth Sweeney, hiring manager.

iHelpU.Tech considers applicants based on role-related qualifications and business needs without regard to protected characteristics under applicable law.