Junior Technical Support Specialist

Webbing; United States; Hybrid; USD 17,884 - 20,439; Full time

Benefits offered by this job

Skill and knowledge development opportunities

Professional development within a reputable company

Job summary

A global data MVNO is looking for a Customer Support Specialist to handle inquiries and technical issues. The position requires a background in Telecommunications or IT and fluency in English. Responsibilities include logging and managing customer tickets, troubleshooting, and effective communication. The role offers full-time, rotating shifts with potential work-from-home options. Competitive salary of 1400-1600 EUR gross plus additional for night shifts. Join an international team focused on skill development and innovation.

Qualifications

• 1+ year of previous customer support experience preferred.
• Interest in telecom, mobile technologies, and IoT is a strong advantage.
• Willingness to learn technical troubleshooting.

Responsibilities

• Respond to customer inquiries and support requests via Zendesk.
• Troubleshoot basic technical and operational issues.
• Accurately log, classify, and follow up on customer tickets.
• Escalate complex or unresolved issues to senior team members.
• Maintain clear communication with customers in English.
• Contribute to knowledge base documentation when needed.

Skills

Fluent written and spoken English

Strong communication skills

Customer-oriented mindset

Basic problem-solving skills

Ability to work independently and in a team

Education

Education in Telecommunications, IT, or a related technical field

Tools

Zendesk

Job description

• Respond to customer inquiries and support requests via Zendesk and other channels.
• Troubleshoot basic technical and operational issues.
• Accurately log, classify, and follow up on customer tickets according to SLA guidelines.
• Escalate complex or unresolved issues to senior team members when necessary.
• Maintain clear and professional communication with customers in English.
• Follow internal workflows and contribute to knowledge base documentation when needed.
• Full-time role, working in rotating shifts as part of a 24/7 support team (working night shifts from home is possible, after probation, working from home 1 – 2 days is possible).

REQUIREMENTS

• Education in Telecommunications, IT, or a related technical field – mandatory.
• Fluent written and spoken English – mandatory.
• 1+ year of previous customer support experience – preferred.
• Interest in telecom, mobile technologies, and IoT is a strong advantage.
• Strong communication skills and a customer-oriented mindset.
• Ability to work well both independently and in a team environment.
• Basic problem-solving skills and a willingness to learn technical troubleshooting.

ABOUT WEBBING

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

WHAT WE OFFER

• An exciting and challenging workplace with great skill and knowledge development opportunities.
• The opportunity to join a team of highly professional specialists in an international environment.
• The opportunity for professional development within a reputable international innovative and growing company.
• Salary level: 1400-1600 EUR gross For now we wrote: + potential to earn additional for night shifts and public holidays.