Junior Tech Support Specialist - Night Shifts (Remote)

Webbing; United States; Hybrid; USD 17,884 - 20,439; Full time

Benefits offered by this job

Skill and knowledge development opportunities

Professional development within a reputable company

Job summary

A global data MVNO is looking for a Customer Support Specialist to handle inquiries and technical issues. The position requires a background in Telecommunications or IT and fluency in English. Responsibilities include logging and managing customer tickets, troubleshooting, and effective communication. The role offers full-time, rotating shifts with potential work-from-home options. Competitive salary of 1400-1600 EUR gross plus additional for night shifts. Join an international team focused on skill development and innovation.

Qualifications

• 1+ year of previous customer support experience preferred.
• Interest in telecom, mobile technologies, and IoT is a strong advantage.
• Willingness to learn technical troubleshooting.

Responsibilities

• Respond to customer inquiries and support requests via Zendesk.
• Troubleshoot basic technical and operational issues.
• Accurately log, classify, and follow up on customer tickets.
• Escalate complex or unresolved issues to senior team members.
• Maintain clear communication with customers in English.
• Contribute to knowledge base documentation when needed.

Skills

Fluent written and spoken English

Strong communication skills

Customer-oriented mindset

Basic problem-solving skills

Ability to work independently and in a team

Education

Education in Telecommunications, IT, or a related technical field

Tools

Zendesk

Job description

A global data MVNO is looking for a Customer Support Specialist to handle inquiries and technical issues. The position requires a background in Telecommunications or IT and fluency in English. Responsibilities include logging and managing customer tickets, troubleshooting, and effective communication. The role offers full-time, rotating shifts with potential work-from-home options. Competitive salary of 1400-1600 EUR gross plus additional for night shifts. Join an international team focused on skill development and innovation.