Junior Systems Administrator & Customer Support Engineer

MSM Technology, LLC; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

MSM Technology, LLC in the United States is seeking a capable System Administrator to provide first-level support, resolve issues, and guide customers through problem solving.

The role emphasizes Jira experience, service desk operations, data updates, and generating activity reports while maintaining security controls and compliance standards.

Candidates should hold a bachelor’s degree in a related field and have 2+ years in large software programs.

Qualifications

• Two (2) or more years of experience as a system administrator with demonstrated success in performing appropriate functions within large software development programs.
• Two (2) or more years of experience with help desk operations.
• One (1) or more years of experience with Jira.

Responsibilities

• Provide first level contact and convey resolutions to customer issues
• Properly escape unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers' expectations
• Ensure proper recording, documentation, and closure
• Recommend procedure modifications or improvements
• Ability to investigate and research issues thoroughly with minimal guidance.
• Ability to support security compliance procedures to include assessing vulnerabilities, implementing controls, and reviewing security logs

Skills

System administration

Customer support

Vulnerability assessment

Education

Bachelor's degree in engineering, computer science, information sciences, or related field

Tools

Jira

Job description

MSM Technology, LLC in the United States is seeking a capable System Administrator to provide first-level support, resolve issues, and guide customers through problem solving.

The role emphasizes Jira experience, service desk operations, data updates, and generating activity reports while maintaining security controls and compliance standards.

Candidates should hold a bachelor’s degree in a related field and have 2+ years in large software programs.