Junior Systems Administrator (FBI)

MSM Technology; Maryland; Presencial; USD 80.000 - 95.000; Jornada completa

Descripción de la vacante

MSM Technology in the United States is seeking a full-time System Administrator and Help Desk professional to provide first-level support, resolve customer issues, and escalate as needed. This role requires an active TS/SCI clearance and experience supporting large software development programs.

You will escape unresolved queries to the next level, track problems, update customer data, and generate activity reports while guiding users through problem-solving steps.

Formación

• Active TS/SCI clearance required.
• Two or more years of experience as a system administrator with demonstrated success in large software development programs.
• Two or more years of experience with help desk operations.
• One or more years of experience with Jira.

Responsabilidades

• Provide first level contact and convey resolutions to customer issues
• Properly escape unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation, and closure
• Recommend procedure modifications or improvements
• Ability to investigate and research issues thoroughly with minimal guidance.
• Ability to support security compliance procedures to include assessing vulnerabilities, implementing controls, and reviewing security logs

Conocimientos

Customer service

Troubleshooting

Problem solving

Security awareness

Educación

Bachelor's degree in engineering, computer science, information sciences, or related field

Herramientas

Jira

Descripción del empleo

• Provide first level contact and convey resolutions to customer issues
• Properly escape unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation, and closure
• Recommend procedure modifications or improvements
• Ability to investigate and research issues thoroughly with minimal guidance.
• Ability to support security compliance procedures to include assessing vulnerabilities, implementing controls, and reviewing security logs

Job Type

Full-time

Description

• Provide first level contact and convey resolutions to customer issues
• Properly escape unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation, and closure
• Recommend procedure modifications or improvements
• Ability to investigate and research issues thoroughly with minimal guidance.
• Ability to support security compliance procedures to include assessing vulnerabilities, implementing controls, and reviewing security logs

Requirements

• Active Top Secret/SCI clearance
• Two (2) or more years of experience as a system administrator with demonstrated success in performing appropriate functions within large software development programs.
• Two (2) or more years of experience with help desk operations.
• One (1) or more years of experience with Jira.

Required Education And Certification

• A bachelor’s degree required in engineering, computer science, information sciences, or related field or equivalent in experience and expertise

Preferred Or Desired Qualifications And Experience

• AWS Certified Solutions Architect – Associate
• Security+

Salary Description

$80,000 - $95,000