Junior Systems Administrator

Ascentria; Worcester (MA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to join their team. In this role, you will provide critical IT support, ensuring that workstations and network systems function smoothly. You will be responsible for configuring and maintaining hardware, troubleshooting issues, and performing daily backups. With a focus on empowering individuals and communities, this position offers an opportunity to contribute to meaningful projects while developing your skills in a supportive environment. If you are passionate about technology and helping others, this role could be the perfect fit for you.

Benefits

Medical

Dental

Vision

FSA and dependent care account

3 Weeks PTO

Tuition Assistance

Opportunity for Growth

Qualifications

• 1-3 years of experience in IT support and troubleshooting.
• Bachelor's degree in Information Systems Technology or equivalent experience.

Responsibilities

• Deliver IT support and maintain workstations and network software.
• Perform daily backup operations and troubleshoot issues.

Skills

IT Support

Troubleshooting

Documentation

Network Configuration

Backup Operations

Education

Bachelor's degree in Information Systems Technology

Tools

Microsoft Active Directory

Office 365

DNS

DHCP

TCP/IP

LAN/WAN/VPN technologies

Job description

Who are we?

Ascentria Care Alliance has spent the past 150 years helping people in need. We empower people of all backgrounds to rise together and reach beyond life’s challenges by building stronger communities and helping people move forward together.

Essential Responsibilities:

• Deliver IT support to users, configure and maintain workstations
• Install, configure and maintain hardware, network software, operating system software, software applications as well as various computing devices
• Maintain documentation and Knowledge base
• Address network downtime and outages
• Assist in various projects and implementations
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
• Provide Tier II, III/other support per request from Helpdesk staff. Investigate and troubleshoot issues
• Maintain awareness of advances in information technology and recommend modifications to systems
• Follow established practices and standards for workstation configurations, naming conventions, and other established procedures.

Qualifications:

• Requires a Bachelor’s degree in Information Systems Technology or a related field or equivalent experience.
• 1 - 3 years’ experience installing operating systems and applications, installing and troubleshooting hardware, operating systems and office productivity software required.
• Working knowledge and experience with Microsoft architecture including Active Directory, DNS, DHCP, TCPIP and LAN/WAN/VPN technologies is desired.
• 1 -3 years’ experience with Mobile Communications Devices desirable.
• Office 365 administration and support a plus.
• Requires some evening and weekend, sometimes with little advanced notice and travel throughout New England on occasion

Company Benefits

• Medical
• Dental
• Vision
• FSA and dependent care account
• 3 Weeks PTO, Holidays, and Floating Holidays
• Tuition Assistance
• Opportunity for Growth
• And many more!

Ascentria Care Alliance celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, physical or mental disability, genetic information, pregnancy, status as a veteran, sexual orientation, gender expression or identity, or any other legally-protected category. Candidates who identify as BIPOC, multilingual or have lived experience with immigration or human services are encouraged to apply.