Junior System Administrator

Nebraska Defense Research Corporation; Omaha (NE); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Junior System Administrator to provide technical support and troubleshoot various systems. The role involves managing user accounts, maintaining endpoint devices, and ensuring compliance with cybersecurity standards. Ideal candidates will have experience in system administration and hold relevant certifications. This position requires strong communication skills and the ability to work both independently and collaboratively.

Qualifications

• Must be a US citizen with a Top Secret security clearance.
• 2-5 years of experience in system administration or related IT field.

Responsibilities

• Provide technical support and troubleshooting for systems.
• Manage user accounts and maintain endpoint devices.
• Monitor and verify backups using Avamar Backup Solution.

Skills

Communication

Problem-Solving

Teamwork

Education

IAT II certification

2-5 years experience in system administration

Tools

Red Hat Enterprise Linux

Windows Operating System

Avamar Backup Solution

Job description

Summary:

The Junior System Administrator is responsible for providing technical support and troubleshooting for a range of systems, ensuring compliance with DoD 8570.01-M standards. The role involves supporting end-users, managing user accounts, maintaining endpoint devices, and performing basic network and system maintenance under the supervision of senior administrators.

Primary Responsibilities:

Identity & Account Management

• Technical Support and User Account Management:
• Create, modify, and delete user accounts.
• Reset user passwords and lock/unlock user accounts.
• Modify user account privileges as per security guidelines.
• Create and manage e-mail group mailboxes.
• Respond promptly to customer inquiries regarding account issues.
• Documentation:
• Document customer account issues and resolutions for future reference.
• Maintain and update technical documentation, including user manuals and FAQs.

Endpoint Device Management

• Hardware and Software Management:
• Set up and configure new laptops, workstations, thin clients, and other endpoint devices.
• Install peripherals such as printers and scanners.
• Download and install standard functional drivers for endpoint devices.
• System Updates and Maintenance:
• Perform routine maintenance tasks, such as system updates and software patches.
• Implement required software patches and security fixes to ensure endpoint security.
• Test and validate proper operation and configuration with appropriate security patches and fixes before restoring any device to the network.
• Troubleshooting:
• Troubleshoot hardware and software issues on laptops, workstations, and other endpoints.
• Restart workstations remotely when required to resolve issues.
• Identify and escalate high-priority issues to senior technicians or management.
• User Support and Training:
• Train customers in the operation of new systems and software.
• Provide technical support and troubleshoot system issues efficiently.

AV & Collaboration Tools Management

• AV Support:
• Manage and troubleshoot AV equipment in conference rooms and auditoriums.
• Assist with the operation and scheduling of AV systems such as EZ Room Scheduler and Webex Phones.
• User Assistance:
• Provide basic user support for AV systems and collaboration tools.
• Document issues related to AV tools and provide resolutions.

Backup & Recovery

• Backup Management:
• Monitor and verify backups using solutions like Avamar Backup Solution.
• Perform routine data recovery tasks under supervision.
• Incident Reporting:
• Immediately notify NDRC and their operational chain when incidents or intrusions are detected.

General Responsibilities:

• Documentation and Reporting:
• Document customer issues, resolutions, and changes made to systems.
• Maintain and update technical documentation, FAQs, and user manuals.
• Security and Compliance:
• Implement and validate software patches, ensuring compliance with cybersecurity standards.
• Test new technologies for security and functionality before implementation.
• Collaboration:
• Collaborate with senior system administrators to resolve complex issues.
• Participate in team meetings to discuss system improvements and user feedback.

Knowledge, Skills, and Abilities

• Must be United States citizen and possess a final Top Secret (TS) security clearance with eligibility for Sensitive Compartmented Information (SCI).
• 2-5 years of experience in system administration or a related IT field.
• Strong interpersonal, communication, and presentation skills.
• Ability to effectively work independently and function in a team environment.
• Demonstrated ability to manage multiple projects and work calmly under pressure.
• Must be certified at the IAT II level or higher per DoD 8570.01-M.
• Demonstrated experience in system administration and cybersecurity.
• Strong knowledge of DoD security policies and procedures.
• Ability to work collaboratively with various cybersecurity and IT personnel.
• Advanced experience with endpoint management tools and backup solutions.
• Excellent problem-solving and incident response skills.
• Preferred knowledge in Red Hat Enterprise Linux Operating System, Windows Operating System, and virtualization maintenance to include type-1 hypervisor deployment and administration.

Preferred Skill

Preferred knowledge in Red Hat Enterprise Linux Operating System, Windows Operating System, and virtualization maintenance to include type-1 hypervisor deployment and administration.