Junior Support Technician

First Call; White House (TN); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off and company holidays

Opportunities for professional growth

Exposure to a broad range of IT assets

Job summary

First Call is seeking a Junior Support Technician to provide day-to-day technical support while assisting with system administration, software, development, cybersecurity, and compliance. This hybrid White House, TN role offers exposure to a broad range of IT systems and opportunities for professional growth.

You will work under the IT & Compliance Manager, back up Help Desk and development functions, and contribute to technology projects in a fast-paced environment at First Call.

Qualifications

• Associate's or Bachelor's degree in CS/IT/related field or equivalent experience.
• 1-3 years IT support or software development experience preferred.
• Experience supporting Windows environments and standard business applications.
• Knowledge of cybersecurity concepts is a plus.

Responsibilities

• Provide technical support related to hardware, software, and access issues.
• Serve as backup for Help Desk and Software Development functions.
• Troubleshoot issues across systems, applications, integrations, and business processes.
• Assist with user account management, configurations, and onboarding/offboarding.
• Contribute to administration, maintenance, and reporting of applications and platforms.
• Coordinate with external IT vendors to resolve issues.
• Maintain documentation of systems and procedures.

Skills

Windows OS

IT support

Cybersecurity basics

Education

Associate's or Bachelor's degree in Computer Science / IT / Software Engineering

Tools

Help Desk software

Job description

Junior Support Technician

(Hybrid - White House, TN)

About the Role:

We're seeking a motivated and technically minded Junior Support Technician to provide day-to-day technical support while assisting with system administration, software applications, development, cybersecurity, compliance, and technology projects.

This role will serve as a resource to the IT & Compliance Manager and provide backup support for Help Desk operations and the Software Developer. This is a great opportunity for someone looking to build broad experience across multiple areas of IT.

What We Offer:

• Health, dental, and vision benefits
• Paid time off and company holidays
• Opportunities for professional growth and advancement
• Exposure to a broad range of IT systems, applications, development, and compliance initiatives

This is a full-time, salaried position with standard hours of Monday-Friday, 8:00 AM-4:00 PM. The schedule offers flexibility based on business needs, and daily hours may vary depending on workload and priorities.

Why You’ll Love This Role:

• Gain hands‑on experience across multiple areas of IT
• Blend of technical support, systems administration, software development, and cybersecurity
• Direct partnership with the IT & Compliance Manager
• Opportunity to contribute to technology projects and process improvements
• Variety of work in a fast-paced environment

What You’ll Be Doing:

Technical Support & Systems -

• Provide technical support related to hardware, software, applications, system access, and other technology issues
• Serve as backup support for Help Desk and Software Development functions
• Troubleshoot technical issues involving company systems, applications, integrations, and business processes
• Support user account management, system configurations, and technology onboarding and offboarding
• Assist with administration, maintenance, optimization, and reporting of company applications and technology platforms
• Coordinate with external IT vendors and software providers to resolve technical issues
• Maintain documentation related to systems, configurations, processes, and procedures

Development, Security & Compliance -

• Assist with application and code testing, troubleshooting, documentation, and system enhancements
• Support cybersecurity, compliance, risk management, and information security initiatives
• Assist with internal and external audits by gathering documentation and tracking remediation efforts
• Support IT and Development reporting related to system performance, security metrics, support trends, and operational analytics

Who You Are:

• Technically curious and eager to learn
• Customer-focused with strong communication and problem-solving skills
• Organized, detail-oriented, and able to manage multiple priorities
• Comfortable supporting both technical and non-technical employees
• Able to work independently while knowing when to escape issues
• Interested in developing skills across IT support, applications, development, cybersecurity, and compliance

What You Bring:

• Associate's or Bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Information Systems, or a related field, or equivalent combination of education and experience
• 1-3 years of experience in IT support, software development, or a combination of both preferred
• Experience supporting Windows environments and standard business applications preferred
• Familiarity with modern IT systems, business applications, and support tools
• Basic understanding of software development concepts, system integrations, and application workflows
• Knowledge of cybersecurity and information security principles
• IT certifications such as CompTIA A+, Network+, Security+, Microsoft, or similar are a plus

Company Overview:

First Call Claims Solutions (A QRM Company) is a trusted call center with 25+ years of experience serving 1,000+ clients nationwide. We specialize in processing insurance claims-from the very first report of a loss (FNOL - First Notice of Loss) to any other incident that needs attention (FNOI - First Notice of Incident)-and provide 24/7 support, overflow handling, and dedicated CAT response teams.

Our reputation is built on operational excellence, responsiveness, and an unwavering commitment to our clients.

Ready to Join Our Team?