Junior Support Engineer

Partner One Capital; California; On-site; USD 40,000 - 60,000; Full time

Job summary

Partner One is seeking a Junior Support Engineer to join our Riverside Data Centre team in California. This hands-on role focuses on IT hardware, onsite support, and learning across data centre operations as part of a growing portfolio of software companies.

You’ll work with the Data Centre Engineer and IT teams to handle day-to-day requests, rack and cable gear, troubleshoot basic connectivity, and help with device management and inventory.

Qualifications

• Basic understanding of computer hardware and networking.
• Comfort with laptops, desktops and IT equipment.
• Familiarity with IP, switches and Ethernet concepts.
• Willingness to learn, follow processes and ask questions.
• Good organizational, detail-oriented and problem-solving skills.
• Strong teamwork and clear communication, even with remote colleagues.
• Interest in growing knowledge of servers and data centre infrastructure.

Responsibilities

• Install, rack and cable servers, switches and network equipment.
• Assist with basic installation and decommissioning of Data Centre hardware.
• Provide on-site support as part of the IT team.
• Troubleshoot simple connectivity issues and check device status.
• Follow documented processes and keep accurate records.
• Assist with asset management and device imaging as needed.
• Support the Data Centre Engineer when required.

Skills

Hardware basics

Networking basics

Laptop management

Documented processes

Attention to detail

Problem solving

Communication

Tools

Jira

Job description

Partner One is a long-term investment group specializing in the acquisition and growth of successful software companies. With over 30 years in business, we own and operate some of the fastest-growing enterprise software companies globally. More than 2,000 of the world’s largest corporations and governments rely on our software for their most critical operations and to safeguard their most valuable data.

We are looking for a Junior Support Engineer to join our team based at our Riverside Data Centre, California – this DC hosts infrastructure and equipment supporting multiple companies across our portfolio.This is a hands-on, junior technical role, ideal for someone looking to build their experience across IT support, hardware, networking, and data centre operations.

You’ll work alongside our existing Data Centre Engineer and wider IT teams, helping with day-to-day requests and providing on-site support when physical access to equipment is required. We’re not looking for someone who knows everything already; our goal is to identify someone practical, reliable and keen to learn, who is comfortable working with IT hardware and following technical instructions

Responsibilities:

• Install, rack and cable servers, switches and other network equipment
• Assist with basic installation and decommissioning of Data Centre hardware
• Provide ‘Smart Hands’ support for our wider IT teams and portfolio companies
• Carry out tasks such as power cycling equipment, checking connections, reseating cables and replacing basic components
• Supporting our existing Data Centre Engineer when additional resource is needed
• Troubleshoot basic network connectivity issues, including checking cabling, ports, connections and device status
• Escalate more complex infrastructure or networking issues to the appropriate engineer or technical team
• Assist with laptop and end-user device management
• Receive returned equipment and ensure assets are correctly recorded and stored; wipe and securely prepare laptops and other devices for re-use or disposal; configure and prepare devices to be shipped to new or existing users
• Assist with IT asset and inventory management, including tracking equipment entering and leaving the Data Centre
• Follow documented processes and maintain accurate records of work completed, and assist with other hands-on IT and Data Centre tasks as required

• A basic understanding of computer hardware and networking
• Confidence working with laptops, desktops and other IT equipment
• A basic understanding of network concepts such as IP addresses, switches, network ports and Ethernet connectivity
• An interest in learning more about servers, networking and Data Centre infrastructure
• The ability to follow technical instructions and documented processes carefully
• Good organization, attention to detail and problem solving skills
• A willingness to ask questions and escape when something is outside your knowledge or experience.
• Good communication skills and a helpful, service-focused attitude with the ability to work collaboratively with engineers and IT teams who may be based remotely

Preferred Requirements

Experience in any of the following would be useful, but is not essential:

• Working in an IT Help Desk, Service Desk or desktop support environment
• Installing or replacing computer hardware
• Basic network troubleshooting
• Server or network rack installation and cabling
• Laptop imaging, configuration or device management
• IT asset management
• Microsoft Windows and Microsoft 365
• Working with a ticketing system such as Jira
• CompTIA A+, Network+ or similar entry-level IT certifications

This role offers an opportunity to gain hands-on experience across a broad range of technologies and environments. You’ll work with infrastructure supporting multiple companies, giving you exposure to Data Centre operations, networking, servers, end-user computing and IT support.

For someone at the beginning of their IT career, it’s a great opportunity to develop practical skills while working alongside more experienced engineers and gradually taking on greater technical responsibility.

Compensation

The estimated compensation range for this role is $40,000 - $60,000/ year GrossUSD. Actual compensation will be based on local market benchmarks and relevant experience.

This recruitment process may use automated or artificial intelligence to screen or assess applicants

This job posting is for an existing vacancy.