Senior Solutions Architect

C1; California (MO); On-site; USD 105,000 - 180,000; Full time

Benefits offered by this job

401(k) Plan with employer match

Medical Coverage

Paid Parental Leave

Job summary

A leading technology firm based in California is seeking a Senior Solutions Architect to develop strategies for enterprise customers. The role involves assessing needs, delivering customized architecture solutions, and collaborating with IT and business leaders. Candidates should have 7-10 years of experience in collaboration technologies, particularly Cisco and Microsoft products. The compensation range is $105,000 - $180,000, including additional variable pay opportunities.

Qualifications

• 7-10 years in Collaboration and Customer Experience.
• Strong expertise in Cisco, Avaya, and Microsoft solutions.
• Excellent verbal and written communication skills.

Responsibilities

• Assess customer needs and tailor customized solutions.
• Work with Business and IT Leaders for strategy formulation.
• Develop and maintain technical competency and certifications.

Skills

Collaboration and Customer Experience

Cisco Collab

Avaya Collab

Microsoft Collaboration Solutions

Excellent presentation skills

Education

7-10 years in relevant field

Cisco Certified Internetwork Expert (CCIE)

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio, SharePoint)

Job description

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single‑source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it— from phone systems and hardware to computer networks, application development, managed solutions and more. We’re 100% passionate about designing, implementing, managing and supporting our customers’ every need from end to end, so they can focus on what they do best.

Company Overview

C1 is the forefront, single‑source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it— from phone systems and hardware to computer networks, application development, managed solutions and more. We’re 100% passionate about designing, implementing, managing and supporting our customers’ every need from end to end, so they can focus on what they do best.

Summary

The Senior Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic. This position primarily focuses on consulting with ConvergeOne’s Enterprise Customers to develop solid strategies with Outcome‑Based solutions that deliver measurable results thru ROI and TCO models. The position is responsible for assessing customer needs and tailoring customized architectures that have strategic value and are complex in nature to fit business needs. The Senior Solutions Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the architecture and the value proposition. Additionally, this position is able to explain, position and justify costs related to ConvergeOne’s solutions.

Responsibilities

• Serves as the subject matter expert in a key area such as:
  • 5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance)
  • Cisco
  • Genesys
  • Avaya
  • Microsoft
• Works with Business and IT Leaders to identify customer needs, issues, and interests to formulate a strategy that will achieve business objectives.
• Provides solution consulting, technical architecture and sales support for account opportunities.
• Provides live demonstrations for customers and sales teams.
• Develops and maintains technical competency and related certifications for all core products and solutions areas.
• Performs Strategic Road‑mapping Sessions with customers.
• Participates in User Groups and Conferences as required.
• May publish content to the public sphere as it pertains to area of expertise (Social Media, LinkedIn, White Papers, etc.).
• Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge.
• Provides timely and accurate deliverables to customers including statements of work and product architectures.
• Participates in Solution Deliverables at the direction of the Solution Architect
  • These could include:
    • Participating in Discovery and Documentation of Business Requirements specific to area of expertise which may include ROI and TCO models.
    • Assuming responsibility for 3rd Party Quotes and SOW language for area of expertise.
    • Providing relevant Statement of Work Language to Solution Architect resources and guidance around content flow.
    • Participating in Solution/Delivery Assurance and Services Handoff Meetings.
• Ensures productive relationships with manufacturer technical peers.
• Assumes responsibility of being dedicated to Top Accounts or Top Account Managers as needed.

Qualifications

• Required Qualifications (Specific to domain expertise)
  • 7‑10 years in Collaboration and Customer Experience.
  • Broad and general knowledge of Collaboration, Customer Experience and Infrastructure.
  • Strong expertise in Cisco Collab, Avaya Collab, Microsoft and other Collaboration/Customer Experience solutions.
  • Subject matter expertise related to SIP and Cloud based Services and architectures.
  • Must have a good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, firewall traversals and VoIP.
  • Knowledge of ancillary technologies that help govern IP‑based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc.
• Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint.
• Excellent presentation skills.
• Exceptional customer facing skills.
• Excellent verbal and written communication skills.
• Excellent relationship and collaboration skills.
• Certifications or equivalent experience in area of focus.
• Ability to work independently with minimal direction resulting in an accurate solution architecture for the client.
• Able to manage multiple simultaneous work assignments.
• Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology.
• Accustomed to working in virtual office environment.
• Preferred Locations: Southern California, Colorado, Alabama, or Texas.
• Certification: Cisco Certified Internetwork Expert (CCIE).

Additional Information

C1 Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
• RX Home Delivery
• HSA with Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision (2 plans: 12-month and 24-month frames allowance)
• FSA Plans (Healthcare, Dependent Care and Limited Purpose)
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Term Disability
• Long Term Disability (2 plans: Employer-paid or optional Self-paid)
• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance for team member, spouse and child
• Voluntary Accidental Death for team member and spouse
• Legal/ID Theft Plans
• TeleHealth
• Wellness via Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Medical for foreign travel coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off
• 10 Holidays
• Summer Sizzle
• On Demand Pay (Daily Pay)

Work Environment

Ability to handle multiple priorities and demands in a fast‑paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes

This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement

C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster).

Pay Range

$105,000 - $180,000 (Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.)

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Right to Work

Right to Work Poster