Junior Software Engineer/QA/Help Desk

Precise Software Solutions, Inc.; Rockville (MD); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Flexible Spending Accounts

Retirement Plan with 4% match

Paid Time Off (PTO) 15 days+ holidays

Job summary

Precise Software Solutions Inc. seeks a Software Engineer / QA Tester to support an online case management system for a federal government client. This hybrid role combines development, QA, help desk support, and content management in an Agile Scrum environment.

The ideal candidate communicates clearly, resolves issues quickly, and maintains strong client relations while contributing to testing, documentation, and backlog grooming in Jira and Confluence.

Qualifications

• Excellent written and oral communication skills.
• Proficient in Agile Scrum methodology with hands-on experience in a Scrum team.
• Good understanding of the software development lifecycle (SDLC).
• Familiarity with Jira and Confluence for tracking work and producing reports.
• Comfortable managing a help desk / ticketing queue and communicating with clients on status and resolution.
• Experience with software testing practices, including end-to-end and regression testing.
• Bachelor's degree in computer science / IT or related field.

Responsibilities

• Support full stack development efforts for the case management system.
• Provide daily technical support and help desk ticketing for the system.
• Conduct end-to-end and regression testing across the web application.
• Participate in Agile Scrum ceremonies and maintain the product backlog in Jira.
• Create and maintain documentation and status reports using Jira and Confluence.
• Maintain strong client relationships through clear written and oral communication.
• Identify opportunities to apply AI-assisted development and testing tools to improve delivery speed and quality.

Skills

Communication skills

Agile Scrum

SDLC understanding

Jira

Confluence

Help desk

Testing practices

Education

Bachelor's degree in computer science / IT

Tools

Jira

Confluence

ServiceNow

Job description

Precise Software Solutions Inc. is seeking a Software Engineer / QA Tester to support an online case management system used by a federal government client. This is a hybrid role that combines software development, quality assurance, help desk / ticket support, and content management responsibilities. The ideal candidate is a strong communicator who can work effectively in an Agile Scrum environment, resolve technical issues quickly, and maintain the excellent working relationship the team has built with the client.

Must be USC/Green card/EAD with ability to obtain a public trust clearance.

Prefer candidates local to DC area.

Key Responsibilities

• Support full stack development efforts, front-end and back-end, including enhancements, bug fixes, and new features for the case management system.
• Provide daily technical support and help with desk ticketing (e.g., ServiceNow) for the case management system, resolving incidents reported by external customers and end users to ensure timely resolution and user satisfaction.
• Conduct end-to-end and regression testing across the web application to validate functionality, performance, and overall system integrity.
• Participate in Agile Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, and help maintain the product backlog in Jira.
• Create and maintain clear documentation and status reports (e.g., testing results, ticket/incident metrics, release notes) using Jira and Confluence.
• Maintain a professional, responsive, and trusted relationship with federal client stakeholders through excellent written and oral communication.
• Identify opportunities to apply AI-assisted development and testing tools, large language models (LLMs), and automation to improve delivery speed and quality.

Requirements

• Excellent written and oral communication skills.
• Proficient in Agile Scrum methodology, with hands-on experience in a Scrum team.
• Good understanding of the software development lifecycle (SDLC).
• Familiarity with Jira and Confluence for tracking work and producing reports.
• Comfortable managing a help desk / ticketing queue and communicating directly with clients on issue status and resolution.
• Experience with software testing practices, including end-to-end and regression testing.
• Bachelor's degree in computer science, Information Technology & Management, or a related field.
• Approximately 2 years of software development or IT experience preferred.

Preferred Requirements

• Full stack development experience (java and Python); hands-on experience with Drupal is a plus but not required.
• Exposure to AI-assisted development tools, LLMs, or automation frameworks.
• Prior experience supporting a federal government client or public-sector project.

ABOUT US

Precise Software Solutions, Inc. is a mission-focused technology services company delivering secure digital platforms, infrastructure, and operational IT services to government organizations. A CMMI Level 3, appraised company, Precise partners with agency technology leaders and solution providers to design, build, operate, and modernize enterprise IT solutions that support critical public missions combining agility, innovation, and performance to deliver measurable results.

Precise specializes in cloud and hybrid infrastructure, platform engineering, security operations and compliance, application modernization, and data platforms and analytics. The company is known for its agile, delivery-driven approach and innovative engineering practices, applying operational rigor and performance-focused execution to improve system resilience, security, and scalability across complex government environments.

Equal Employment Opportunity Statement

Precise Software Solutions is committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other legally protected status.

We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We expect every member of the Precise community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

BENEFITS AND PERKS

• Comprehensive Health Benefits (Medical, Dental and Vision)
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• Retirement Plan with 4% match and discretionary match at year end
• Paid Time Off (PTO): 15 days of PTO accrued per year; 7 holidays+ 3 Floating holidays; 2 Innovation days (paid training days)
• Short Term and Long-Term Disability
• Paid Parental Leave
• Paid Jury Duty leave
• Life and AD&D Insurance
• Critical Illness Insurance
• Training and Development
• Wellness Incentives & Discount programs
• Employee Referral Program
• Annual Charity Donation Match
• Awards and Recognition

Salary Description

80,000 to 90,000