Junior Social Media & Community Manager

321 The Agency; Rapid City (SD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Paid time off

Sick days

Mental health days

Volunteer time off

Parental leave

Professional development

Leadership training

Team environment

Job summary

321 The Agency is seeking an Entry-Level to Junior Community Management Specialist to voice clients across social media, building meaningful connections through authentic engagement and creator partnerships. You will monitor multiple client accounts, respond in brand voice, and support influencer outreach while fostering brand loyalty and authentic conversations.

This AI-forward role emphasizes proactive relationship-building, collaboration, and learning the fundamentals of community management

Qualifications

• 1-3 years in social media management, community management, customer service, or digital marketing (internships welcomed).
• Strong understanding of major platforms including Facebook, Instagram, LinkedIn, TikTok, YouTube, and X.
• Excellent written communication with ability to adapt tone to different brands.
• Genuine empathy and customer service orientation.
• Strong attention to detail and proofreading skills.
• Organizational skills to manage multiple client accounts and conversations.
• Familiarity with social media tools (Hootsuite, Sprout Social, Later, Buffer) or willingness to learn.
• Basic understanding of social media analytics (engagement, reach, impressions).
• Comfort in fast-paced environments with shifting priorities.
• Self-motivated, proactive, and team-oriented.

Responsibilities

• Monitor client accounts daily across platforms for comments, mentions, messages, and engagement opportunities.
• Respond promptly and authentically in brand voice to audience questions and messages.
• Engage with followers by liking, commenting, and sharing relevant user-generated content.
• Foster positive community sentiment and authentic connections with audience members.
• Follow client guidelines, escalation protocols, and brand voice documents in all interactions.
• Track response times and maintain high standards for timely, on-brand engagement.
• Flag urgent or sensitive comments for escalation to Client Success teams.
• Communicate with followers to build brand loyalty and repeat engagement.
• Monitor brand mentions and sentiment across social platforms and the broader internet.

Skills

Social media management

Community management

Customer service

Written communication

Empathy

Attention to detail

Organizational skills

Social media analytics

Project management

Proactive

Education

Bachelor's degree or higher in Marketing/Comm/PR/English

Tools

Hootsuite

Sprout Social

Later

Buffer

Google Suite

Microsoft Office

Job description

321 The Agency is seeking an Entry-Level to Junior Community Management Specialist to voice clients across social media, building meaningful connections through authentic engagement and creator partnerships. You will monitor multiple client accounts, respond in brand voice, and support influencer outreach while fostering brand loyalty and authentic conversations.

This AI-forward role emphasizes proactive relationship-building, collaboration, and learning the fundamentals of community management