Junior ServiceNow Engineer – Federal Mission Impact

Accenture Federal Services; Quantico (VA); On-site; USD 64,000 - 124,000; Full time

Job summary

Accenture Federal Services in the Washington DC area is seeking a Junior ServiceNow Engineer to help lead the ServiceNow team in the design and development of out-of-the-box and custom solutions that support client missions.

You will work with ITSM, ITOM, ITAM, HAM, SAM, CMDB and Virtual Agent modules, collaborate with stakeholders, assist with backlog refinement and planning, and support production deployments and issue resolution.

Qualifications

• 1+ years ServiceNow implementation experience.
• Hands-on experience with ServiceNow modules such as ITSM, ITOM, IT Asset Management (ITAM), Hardware Asset Management (HAM), Software Asset Management (SAM), CMDB/Configuration Management, and Virtual Agent

Responsibilities

• Develops the application including configuration, report development, and data migration.
• Performs custom development (as required) and 3rd party integrations
• Carries out unit-testing and defect resolution
• Carries out migration of the changes to production
• Assists with technical design and documentation
• Collaborates with internal stakeholders and team members to build solutions in ServiceNow that support business requirements
• Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements
• Partner with clients and leadership to define and document the challenges and desired outcomes, the risks and dependencies, and the vision and strategy
• Support Product Owner with product backlog and product roadmap refinement activities, as well as planning and prioritization activities
• Assist the Support Team with escalated issues arising from support of internal and customer facing ServiceNow environment
• Provide estimates of work effort for new projects and enhancements. Design, code, and test solutions. Analyze and mitigate issues identified during testing
• Follow an iterative software development methodology and contribute to all phases of the software development lifecycle and support
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully

Skills

ServiceNow

Client interaction

Team collaboration

Problem solving

Tools

ITSM

ITOM

ITAM

HAM

SAM

CMDB

Virtual Agent

Job description

Accenture Federal Services in the Washington DC area is seeking a Junior ServiceNow Engineer to help lead the ServiceNow team in the design and development of out-of-the-box and custom solutions that support client missions.

You will work with ITSM, ITOM, ITAM, HAM, SAM, CMDB and Virtual Agent modules, collaborate with stakeholders, assist with backlog refinement and planning, and support production deployments and issue resolution.