Junior MSP Account Manager - Travel Nursing Staffing

Cross Country Healthcare; United States; On-site; USD 40,000 - 65,000; Full time

Job summary

Cross Country Healthcare is seeking a Junior Account Manager to manage daily operations, ensure efficient position management, and deliver excellent customer service to healthcare facilities and approved vendors.

You will liaise with recruiters, manage orders, update position data, monitor metrics, and support assignments from nursing and allied staffing. The role emphasizes collaboration, accuracy, and strong client relations.

Qualifications

• Sales acumen and negotiation skills required.
• Prefer knowledge of the healthcare staffing industry.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Act as liaison between recruiters, facilities and approved vendors.
• Assist in follow-up on candidate presentations as directed by Account Manager.
• Work with Account Manager and MSP associate teams to ensure timely and accurate updates of position and facility information.
• Assist Account Manager with Order Intake.
• Enter Orders into internal and external tools utilizing Position Note templates.
• Audit Open Positions for accuracy.
• Distribute open positions to vendor partners for MSP facilities as directed.
• Review CCN and Subcontractor candidate applications for quality and compliance.
• Ensure position management produces accurate performance metrics data.
• Communicate outcomes of submission status to Account Manager.
• Assist with daily contact with facilities on pending submissions, extensions, upgrades, P1's and performance.
• Document and communicate placement or declination and assignment information to all parties.
• Prepare and provide Assignment Confirmations for Account Manager.
• Communicates and escalates all facility and MSP concerns and provides recommendations.
• Possess knowledge of Healthcare Staffing Industry and MSP programs and processes.
• Collaborates with Compliance to ensure credential compliance of HCPs assigned to facilities.
• Communicates and participates in regular meetings to plan strategies for position management and customer service.
• Deliver superior service to all internal and external customers with professionalism and respect.
• Provide appropriate team coverage when necessary.

Skills

Sales acumen

Negotiation skills

Healthcare staffing knowledge

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

Cross Country Healthcare is seeking a Junior Account Manager to manage daily operations, ensure efficient position management, and deliver excellent customer service to healthcare facilities and approved vendors.

You will liaise with recruiters, manage orders, update position data, monitor metrics, and support assignments from nursing and allied staffing. The role emphasizes collaboration, accuracy, and strong client relations.