Junior Mortgage Lending Associate — Path to Loan Officer

West Capital Lending, Inc.; Tempe (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

West Capital Lending, Inc. in Tempe, AZ, invites motivated individuals to join our Customer Lending Representative program.

This entry-level role provides hands-on training, mentorship from experienced Mortgage Loan Officers, and a clear path to becoming a licensed Mortgage Loan Officer. We’re looking for someone eager to learn, with strong customer service skills, and a willingness to work hard to build a successful career in mortgage lending.

Qualifications

• Strong communication and interpersonal skills.
• Excellent customer service mindset with a passion for helping others.
• Detail-oriented with strong organizational abilities.
• Self-motivated, coachable, and eager to learn.
• Desire to build a long-term career in sales and mortgage lending.

Responsibilities

• Handle a high volume of inbound and outbound calls to connect with prospective borrowers
• Follow a structured call script to understand borrower goals and determine eligibility
• Ask qualifying questions to identify high-intent prospects for mortgage purchase or refinance needs
• Build rapport with potential borrowers to establish trust and professionalism
• Schedule appointments and transfer qualified prospects to licensed Loan Officers in real time
• Maintain accurate, detailed, and timely notes within CRM systems

Skills

Communication

Customer service

Detail-oriented

Self-motivated

Sales mindset

Job description

West Capital Lending, Inc. in Tempe, AZ, invites motivated individuals to join our Customer Lending Representative program.

This entry-level role provides hands-on training, mentorship from experienced Mortgage Loan Officers, and a clear path to becoming a licensed Mortgage Loan Officer. We’re looking for someone eager to learn, with strong customer service skills, and a willingness to work hard to build a successful career in mortgage lending.