Junior IT Support Technician

Thompson and Terry; Abingdon (VA); Hybrid; USD 36,000 - 44,000; Full time

Job summary

Thompson & Terry Recruitment is seeking a customer-focused Junior IT Support Technician to join the growing team in Oxford with hybrid work (3 days in the office, 2 days at home). Salary up to £30k per annum, depending on experience.

You will be the first point of contact for clients across the UK, diagnosing and resolving issues, managing requests via the Service Desk, and ensuring an excellent support experience.

Qualifications

• Excellent customer service and communication skills.
• Passion for technology and a career in IT.
• Strong organisational skills to prioritise tasks.
• Problem-solving with troubleshooting and AI awareness.
• Willingness to learn new technologies and certifications.
• Some IT experience or qualifications would be advantageous.

Responsibilities

• Provide first-line technical support to clients.
• Diagnose and resolve issues with services and hardware.
• Manage support requests via service desk platform.
• Collaborate with colleagues to deliver service.
• Assist with software/hardware deployments.
• Maintain professional customer service throughout support interactions.

Skills

Microsoft 365

Networking

Managed Services

IT Technician

Customer Service

Job description

Location: Oxford (Hybrid working, 3 days per week in the office, 2 days working from home)

Salary: up to £30k per annum (dependent on experience)

Hours: Monday – Friday (09:00 – 18:00)

Experience: Junior IT Support, Service Desk, Helpdesk, Technical Support, Customer Service, Microsoft 365, Networking, Managed Services, IT Technician

The Opportunity

Thompson & Terry Recruitment are delighted to be working with our long-standing client, who are looking to recruit a customer-focused and enthusiastic Junior IT Support Technician to join their growing team.

As an IT Support Technician, you’ll be the first point of contact for all clients, providing professional and reliable technical support to businesses across the UK. You’ll help diagnose and resolve technical issues, manage support requests through our Service Desk platform and ensure customers receive an excellent support experience.

This is a varied role, where you’ll work with a broad range of technologies, assist with software and hardware deployments, support end users and collaborate with colleagues to deliver exceptional service. The successful IT Support Technician will be a strong communicator, and always looking to expand their skillset.

With structured training programmes, fully funded certifications and a clear progression framework, you’ll have the opportunity to continuously develop your technical knowledge, increase your responsibilities and progress your career within the business.

Whether you’re starting your IT career, have recently completed an IT qualification or are looking to build a rewarding career in technology, this is a fantastic opportunity to join a business that is committed to developing its people and investing in their future.

The Company

Our client have a strong reputation for providing IT support to small and medium-sized businesses throughout the UK, delivering expert technology solutions and support services that help organisations operate effectively and securely.

They pride themselves on combining technical expertise with outstanding customer service, building long-term relationships with their clients and providing a supportive, collaborative environment for all of their employees. With their commitment to ongoing development, every member of the team has access to tailored training and fully funded industry certifications. Equally, they also offer the opportunity to allow employees to progress and increase their earnings through regular reviews and development opportunities.

Additional benefits include on-site gym and workout space, a supportive team culture and genuine opportunities for long-term career progression.

Benefits

• Additional benefits include on-site gym and workout space, a supportive team culture and genuine opportunities for long-term career progression.

Requirements

• Excellent customer service and communication skills, both written and verbal
• Passion for technology and a strong interest in developing a career within IT
• Strong organisational skills with the ability to prioritise and manage multiple tasks effectively
• Strong problem-solving skills and a logical approach to troubleshooting, utilising AI and new technologies
• Willingness to learn new technologies, develop technical skills and work towards professional certifications
• Some previous IT experience or qualifications would be advantageous but not essential

No terminology used in this advert is intended to discriminate on the grounds of age, disability, gender re‑assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. We encourage applications from all suitably qualified individuals.

If you have any accessibility requirements or would like to discuss reasonable adjustments in the recruitment process, please let us know.

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.

Experience: Junior IT Support, Service Desk, Helpdesk, Technical Support, Customer Service, Microsoft 365, Networking, Managed Services, IT Technician