Junior IT Support Specialist: End-User Tech

The Jackson Laboratory; Bar Harbor (ME); On-site; USD 34,908 - 50,626; Full time

Job summary

The Jackson Laboratory in Bar Harbor, Maine, is seeking an entry-level Technical Support Specialist I to provide foundational user support for computing systems, software, and hardware. You will follow documented procedures, log incidents in the ITSM system, and assist with standard hardware deployments while building foundational IT skills.

You will collaborate with IT colleagues, expand your knowledge of supported tools, and deliver high-quality customer service to internal clients.

Qualifications

• Requires 1-3 years in technical or related support roles or equivalent education.
• Familiarity with operating systems such as Windows and macOS.
• Experience with end-user computing hardware and peripherals preferred.
• Ability to follow documented procedures and standard troubleshooting steps.
• Strong customer service orientation and effective communication.

Responsibilities

• Provides direct technical support for routine end-user computing issues.
• Responds to incident tickets and documents work performed in the ITSM platform.
• Assists with deployment of standard hardware and peripherals.
• Performs basic troubleshooting and escalates complex issues per guidelines.
• Maintains training and expands knowledge of supported tools and services.

Skills

Customer service

Basic troubleshooting

Communication skills

Learning mindset

Team collaboration

Education

High School Diploma or GED

Associate's degree / technical training

Tools

ITSM platforms

Windows

macOS

Hardware and peripherals

Job description

The Jackson Laboratory in Bar Harbor, Maine, is seeking an entry-level Technical Support Specialist I to provide foundational user support for computing systems, software, and hardware. You will follow documented procedures, log incidents in the ITSM system, and assist with standard hardware deployments while building foundational IT skills.

You will collaborate with IT colleagues, expand your knowledge of supported tools, and deliver high-quality customer service to internal clients.