Junior IT Support Specialist

TechSilo, Inc.; Quantico (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401k match

Generous paid time off

Volunteer time off

Health membership reimbursement

Job summary

MAXISIQ is seeking a Junior IT Support Specialist to join our team, supporting customers and ensuring smooth operation of IT systems in Quantico, VA and Huntsville, AL. This full-time role involves guiding users through setup and troubleshooting.

You will handle helpdesk tickets, configure workstations, monitor networks, enforce security, and coordinate with vendors. A Top-Secret clearance and an Associate's degree plus 2 years of related experience are required.

Qualifications

• Active Top-Secret clearance required; CI poly.
• Associate's degree in computer science or related technical discipline, or the equivalent combination of education, training, or work/military experience
• 2 years of related IT experience

Responsibilities

• Resolve end-user tickets, troubleshoot hardware/software issues and assist with setups.
• Install, configure, and update workstations, peripherals, and operating systems.
• Monitor LANs, Wi‑Fi, routers, and switches to maximize system uptime.
• Enforce basic cybersecurity measures and run data backups.
• Track IT inventory and coordinate with external tech vendors.

Skills

Windows

MacOS

Linux

Networking

Hardware

Education

Associate's degree in computer science or related field

Job description

Company Description

Since 2006, MAXISIQ has advanced the state of Cyber RDT&E by bringing together industry expertise in software, hardware, communications and security, and leveraging decades of operational experience to deliver exceptional value to communities and the critical missions they support. JoinMAXISIQ, develop smarter solutions, technologies, services, and actionable capabilities for our clients- right when they need it most.

Job Description

MAXISIQ has an opening for Junior IT Support Specialists who will be responsible for providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Systems Specialist to work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Now interviewing for this full-time opportunity located in Quantico, VA and Huntsville AL.

Core Responsibilities

• Helpdesk & Technical Support: Resolve end-user support tickets, troubleshoot hardware/software issues, and assist with computer setups.
• Hardware & Software Maintenance: Install, configure, and update workstations, peripherals, and operating systems.
• Network & Infrastructure Support: Monitor local area networks (LAN), Wi-Fi, routers, and switches to maximize system uptime.
• Security & Backups: Enforce basic cybersecurity measures, run data backups, and follow disaster recovery procedures.
• Asset & Vendor Management: Track IT inventory, document system processes, and coordinate with external tech vendors.

Key Requirements

• Technical Knowledge: Basic understanding of Windows/Mac/Linux environments, networks, and hardware components.
• Problem-Solving Skills: Ability to diagnose and fix technical faults quickly, either independently or by escalating complex issues.
• Communication Skills: Strong customer service mindset to assist non-technical staff at all organizational levels.

Qualifications

• Must have an active or currentTop-Secret clearance. Will be required to undergo a CI poly.
• Associate's degree in computer science, Computer Information Systems or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
• 2 years of related experience

Benefits of Joining Our Ranks

• Competitive salary commensurate with your cyber warfare experience
• Employer-subsidized health insurance
• 401k match to secure your future
• Generous paid time off for R&R
• Time off for volunteering missions
• Health membership reimbursement to keep you in top form
• Support for professional development and advanced training

All your information will be kept confidential according to EEO guidelines. #CJ