IT Engineer

Ethoslife; United States; Remote; USD 91,000 - 161,000; Full time

Benefits offered by this job

Remote work

Job summary

ethoslife is seeking an experienced IT Engineer to design and evolve a secure, cloud-first internal IT environment for a distributed organization.

You will combine systems engineering, SaaS administration, endpoint management, automation, and security operations with hands-on support and onboarding for new hires.

Qualifications

• 5+ years in IT engineering or cloud-first environments.

Responsibilities

• Design, administer, and improve cloud-based IT systems with strong availability, scalability, and security.
• Manage SaaS, identity, collaboration, email, endpoint, and device-management platforms across the organization.
• Strengthen access controls, device security, email protection, and modern network-security practices.
• Automate repetitive workflows using scripting, APIs, and automation tools, including AI-powered agents where appropriate.
• Lead cross-functional IT projects, document standards and runbooks, and mentor other team members.
• Investigate escalated incidents through root-cause analysis and implement durable fixes; spend up to 20% of time on escalated support and new-hire onboarding.

Skills

IT engineering

Automation

Cloud-first

Scripting (Python/Bash)

Troubleshooting

Tools

Google Workspace

Okta

Jamf

Intune

Proofpoint

Slack

Zoom

Gmail routing

Job description

Role overview

Design and evolve a secure, cloud-first internal IT environment that supports a distributed organization. The role combines systems engineering, SaaS administration, endpoint management, automation, security operations, technical leadership, and hands-on support for complex issues and employee onboarding.

Responsibilities

• Design, administer, and improve cloud-based IT systems with strong availability, scalability, and security.
• Manage SaaS, identity, collaboration, email, endpoint, and device-management platforms across the organization.
• Strengthen access controls, device security, email protection, and modern network-security practices.
• Automate repetitive workflows using scripting, APIs, and automation tools, including AI-powered agents where appropriate.
• Lead cross-functional IT projects, document standards and runbooks, and mentor other team members.
• Investigate escalated incidents through root-cause analysis and implement durable fixes; spend up to 20% of time on escalated support and new-hire onboarding.

Requirements

• At least 5 years of experience in IT engineering, systems administration, or a comparable cloud-first environment.
• Hands-on experience supporting SaaS infrastructure, macOS and Windows endpoints, and modern device-management environments.
• Strong administration experience with Google Workspace, including Gmail routing, security, and deliverability.
• Familiarity with Slack, Zoom, Okta, Jamf, Intune, Proofpoint or equivalent email-security tools, and Zero Trust Network Access approaches.
• Proven ability to automate operational workflows with tools such as Python, Bash, APIs, or similar technologies.
• Strong troubleshooting, communication, documentation, asset-lifecycle, and technical leadership skills.

Nice to have

• Experience with AI orchestration, agent platforms, or AI-driven IT automation.
• Experience with Proofpoint.

Benefits and work setup

• Remote position.
• US base salary range of $91,000–$161,000, varying by location, experience, skills, and education or training.