Junior IT Support Analyst

anderscpasadvisors; St. Louis (MO); Hybrid; USD 45,000 - 52,000; Full time

Benefits offered by this job

Work Flex program

Hybrid/Remote work options

Professional development opportunities

Wellness benefits

Job summary

Anders CPA Advisors is seeking a Junior IT Support Analyst to join the IT Department in the St. Louis area. You will triage tickets, provide first-line support for hardware and software, and document work in our ticketing system.

You will collaborate with the IT team, manage inventory, and assist with account maintenance and equipment deployment. A high school diploma is required, with preference for technical training or certifications.

Qualifications

• High School diploma required; technical or college degree preferred.
• Technology certifications are a plus.
• Previous IT experience is preferred.

Responsibilities

• Triage incoming tickets and be the first contact for requests.
• Provide initial help desk support (remote and on-site) for hardware, software, and office equipment.
• Document all support activities in the ticketing system.

Skills

Customer service

Time management

Analytical thinking

Organization

IT concepts

Education

High School diploma

Technical or college degree preferred

Technology certifications a plus

Tools

Ticketing system

Conference room tech (A/V)

Remote/onsite support

Job description

The IT Department of one of the fastest-growing accounting firms in the country is seeking a Junior IT Support Analyst who is motivated to learn, excited to collaborate and passionate about delivering outstanding results. This individual will have a direct impact on our firm's mission of serving as a catalyst for those striving to achieve their highest potential.

In this role, you will focus on incoming service requests, troubleshooting various hardware/software issues, installation of new hardware, and documentation of completed work in a ticketing system. You will work collaboratively with other members of the IT team to ensure tickets are being resolved within acceptable timelines.

What You'll Do:

• Triage incoming tickets and be the first contact for requests.
• Assist with IT requests and project support activities as needed.
• Scheduling and coordination of tickets.
• Champion Conference Room technology including Audio/Video Conferencing.
• Respond to incoming requests promptly and courteously.
• Prioritize requests according to criticality.
• Identify timely and accurate solutions to technical issues.
• Provide initial help desk support (both remote and on-site) including hardware, software, and office equipment.
• Document all support activities in ticket tracking database.
• Inventory management of technology assets.
• Assist with Employee account maintenance.
• Deployment of equipment.
• Create and update documentation.

What We're Looking For:

• Strong customer service skills including verbal and written communications; customer-focused with ability to effectively communicate with management, co-workers, and customers.
• Superior time management skills including a sense of urgency and proactive approach.
• Excellent analytical and problem-solving skills.
• Exceptional organizational skills.
• Self-motivated, results-oriented, and accountable.
• Strict adherence to professional ethics.
• Ability to work independently and in a team environment.
• Ability to work on and successfully complete multiple tickets at the same time.
• Strong computer aptitude and understanding of IT concepts, operating systems, business applications, printing systems, and network systems.
• Self-motivated to research resolutions to technical issues independently and with limited guidance.
• Drive to research and learn new technologies.

Your Qualifications:

• High School diploma required, technical or college degree preferred.
• Technology certifications a plus.
• Previous IT experience preferred.

The stated pay scale reflects the range that Anders reasonably expects to pay for this position. The actual pay rate for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and firm business practices.

Salary Range

$45,000 - $52,000 USD

Why You'll Love Working Here:

At Anders, taking care of our employees is a top priority. Our welcoming and collaborative culture will make you feel like a part of the team from day one. From professional development opportunities to benefits that directly impact mental, physical and financial wellness, Anders offers unique incentives that enrich your life and facilitate growth, including our Work Flex program which gives you the opportunity to work at our Chesterfield office, our Downtown St. Louis office, remotely, adopt a hybrid approach or even switch between these options as you prefer. Learn more about our full benefit offerings, Work Flex program, and our Inclusion Network at our careers page: anderscpa.com/careers/working-at-anders/

All applicants for this position must be authorized to work in the United States now and in the future without requiring sponsorship.

For 60 years, Anders has delivered full-service accounting, tax, audit and advisory services to growth-oriented companies, organizations and individuals. Every day, our partners and staff serve as a catalyst for those striving to achieve their highest potential and carry this mentality on to our clients and community. Ranked #75 on Accounting Today's List of Top Accounting Firms and continually named a Top Workplace, Anders is a member firm of LEA Global, one of the largest international associations of independent accounting firms. For more information on Anders, visit anderscpa.com and follow us on Facebook, LinkedIn, and Instagram: @AndersCPA

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