Junior IT Service Desk Specialist - Hybrid & Learning

Capricorn; Perth Amboy (NJ); Hybrid; USD 36,000 - 47,000; Full time

Benefits offered by this job

Hybrid work model

14 weeks parental leave

Additional paid leave

Wellbeing perks

Training opportunities

Job summary

Capricorn is seeking an entry-level Junior IT Service Desk Operator to provide frontline support for hardware and software issues. You will handle incidents and requests with a user-centric approach, using ITSM tools and collaborating with cross-functional teams to maintain smooth operations.

The role emphasizes strong communication, patient support, and proactive problem-solving, with opportunities to contribute to major projects and knowledge management initiatives.

Qualifications

• Bachelor's degree or equivalent in IT/CS or related field.
• CompTIA A+, ITIL Foundation or equivalent certifications encouraged.
• Strong communication and empathy for user support.

Responsibilities

• Resolve hardware and software issues with a focus on user satisfaction.
• Manage incidents and requests using ITSM processes and tools.
• Collaborate with cross-functional teams to improve systems and processes.
• Create knowledge base articles and troubleshooting guides.
• Participate in major IT projects and process improvements.

Skills

Strong communication

Operating systems

Networking basics

ITSM knowledge

Troubleshooting

Documentation

Education

Bachelor's Degree in IT or related field

Tools

ITSM tools

Job description

Capricorn is seeking an entry-level Junior IT Service Desk Operator to provide frontline support for hardware and software issues. You will handle incidents and requests with a user-centric approach, using ITSM tools and collaborating with cross-functional teams to maintain smooth operations.

The role emphasizes strong communication, patient support, and proactive problem-solving, with opportunities to contribute to major projects and knowledge management initiatives.