Junior IT Application Administrator – ECM Solutions

UF Information Technology (UFIT)

Gainesville (FL)

On-site

USD 58,000 - 65,000

Full time

3 days ago

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Job summary

UF Information Technology (UFIT) is hiring an entry level IT Application Administrator I to join Applications, Development and Integrations. UFIT enables campus IT systems and supports 70,000+ customers daily, with a focus on enterprise content management across 16 colleges and multiple administrative areas.

The role emphasizes analysis, development, testing, and deployment of ECM solutions, strong customer support, and documentation.

Qualifications

Associate's degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).
Bachelor’s degree in Computer Science, Information Systems, Business Administration, or similar field is preferred.
1+ year of experience in software development, electronic document management solution development, e-signature administration, IT-related customer support, and software systems documentation

Responsibilities

Assist in the analysis, design, development, testing, and deployment of enterprise content management solutions that utilize OnBase and DocuSign.
Assist in providing prompt and courteous customer support for deployed solutions, including intake, triage, and resolution of support tickets.
Assist in the development of technical documentation (designs, specifications, testing, processes, workflows, etc.).
Demonstrate excellent communications, teamwork, and customer service.