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Job Summary:
Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Client Implementation Project Specialist will play a crucial role in delivering debit product solutions by managing implementation projects, collaborating with internal and external teams, and ensuring timely project completion according to client requirements.
Responsibilities:
• Act as the primary project contact for clients and internal groups.
• Guide projects from original concept through final implementation, collaborating with internal resources and external customers.
• Provide continuous project feedback and status updates to key stakeholders.
• Develop project plans and related task lists as necessary and update plans accordingly.
• Work with clients to determine parameter settings and key parameters into proprietary databases.
• Manage multiple implementation tasks with other internal groups to ensure project completion meets client requirements.
• Develop and maintain professional client relationships and manage expectations regarding live dates and other key timelines.
• Maintain accurate and complete documentation and procedures identified throughout the project relating to new product/feature functionality.
• Collaborate with project managers and project teams to ensure internal project audit points are managed and tracked.
• Develop and maintain consistent standards for project status reporting for internal and external purposes.
• Ensure adherence to quality standards and review project deliverables.
Qualifications:
Required:
• 2+ years of experience in project management.
• 2+ years of experience in client services/relationships management.
• 2+ years of experience using MS-Office Suite (Excel, Outlook, Word, OneNote, and SharePoint).
• Excellent organizational skills with attention to detail.
• 2+ years of experience managing implementation tasks and ensuring project completion.
• Strong verbal and written communication skills with the ability to communicate across all levels of clients and internal staff.
Preferred:
• Bachelor’s degree in a related field and/or equivalent military experience.
• 3+ years of experience in the financial services industry.
• Understanding of Digital Channels, online/mobile banking, and Electronic Payment products.
Company:
Fiserv is a provider of technology solutions to the financial services industry. Founded in 1984, the company is headquartered in Brookfield, Wisconsin, USA, with a team of 10001+ employees. The company is currently Public Company.
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