Junior Help Desk Support Specialist

TransPerfect Inc; New York (NY); Presencial; USD 50.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401k matching

Child-care benefits

Birthday off

Descripción de la vacante

TransPerfect Translations International in New York City is seeking a full-time Helpdesk Support Specialist to support a diverse enterprise environment. The role requires strong technical troubleshooting and excellent communication, both written and verbal, with 3+ years of experience.

The ideal candidate will install and support Windows and Mac hardware/software, manage peripherals, and respond to requests daily while documenting equipment inventories and contributing to a collaborative IT team.

Formación

• Minimum Bachelor’s degree
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 8.1 Pro, Windows 10/11 Pro)
• Knowledge of Mac OS X
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
• Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
• Knowledge of Virus and Spyware removal techniques
• Ability to quickly diagnose and fix problems
• Ability to open a computer and replace defective components
• Ability to work in a team-oriented, collaborative environment
• Exceptional written, oral and interpersonal communication skills
• Exceptional customer service orientation
• Must be detail-oriented

Responsabilidades

• Providing exceptional IT Services to TransPerfect employees
• Installing and supporting Windows and Mac-based hardware and software (including peripheral devices such as printers and USB devices)
• Responding to support requests daily
• Performing analysis, diagnosis, and resolution of desktop hardware and software problems for a variety of end users
• Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment

Conocimientos

Customer service

Technical troubleshooting

Windows OS

Mac OS

Office productivity

Networking basics

Written & verbal communication

Teamwork

Detail-oriented

Educación

Bachelor's degree

Herramientas

Windows 8.1 Pro

Windows 10/11 Pro

Mac OS X

Microsoft Outlook

Word

Excel

Descripción del empleo

Who We Are:

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace.

Today, we have grown to be an industry leader organization by helping clients globalize their business no

matter what service they might need. TransPerfect provides a full array of language and business support

services, including translation, multicultural marketing, website globalization, legal support, and any kind of

technology solution.

What You Will Be Doing:

We are seeking an energetic individual to work full-time in our NYC office as a Helpdesk Support Specialist.

This is an experienced professional position for someone with 3+ years of experience with a chance to be

exposed to an enterprise computing environment. The qualified candidate should have good technical

troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities:

Providing exceptional IT Services to TransPerfect employees

Installing and supporting Windows and Mac-based hardware and software (including peripheral

devices such as printers and USB devices)

Responding to support requests daily

Performing analysis, diagnosis, and resolution of desktop hardware and software problems for a

variety of end users

Documenting and maintaining an inventory of all computing equipment including PCs, monitors,

printers, scanners, and other peripheral equipment

Who We Are Looking For:

Creative thinker – You are curious and unafraid to ask questions

Hard worker – You are industrious and diligent in everything you do

Innovator – You are willing to initiate changes and introduce new ideas

Your experience includes:

Minimum Bachelor’s degree

Knowledge of Microsoft Windows Desktop Operating Systems (Windows 8.1 Pro, Windows 10/11 Pro)

Knowledge of Mac OS X

Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.

Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.

Knowledge of Virus and Spyware removal techniques

Ability to quickly diagnose and fix problems

Ability to open a computer and replace defective components

Ability to work in a team-oriented, collaborative environment

Exceptional written, oral and interpersonal communication skills

Exceptional customer service orientation

Must be detail-oriented

Why TransPerfect:

For more than 30 years, TransPerfect has honed a culture where all kinds of ideas are shared and new

ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are

intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe

that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k

matching, membership to child-care providers, and other TransPerks. You even get your birthday off because

let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed,

religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic

protected by state, federal, or local law. For more information on the TransPerfect Family of Companies,

please visit our website at www.transperfect.com.