Junior Help Desk Support Specialist

TransPerfect; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Child-care benefits

TransPerks

Birthday off

Job summary

TransPerfect in New York City is seeking a Helpdesk Support Specialist for our NYC office. This full-time role requires 3+ years of experience, strong troubleshooting skills, and excellent written and verbal communication.

You will install and support Windows and Mac hardware and software (printers and peripherals), respond to daily requests, diagnose desktop issues, and document equipment inventories in a collaborative environment.

Qualifications

• Bachelor’s degree required.
• 3+ years of helpdesk/IT support experience.
• Experience with Windows and Mac OS X.
• Strong written and verbal communication skills.

Responsibilities

• Provide IT services to TransPerfect employees.
• Install and support Windows and Mac hardware and software (printers and peripherals).
• Respond to daily support requests.
• Diagnose desktop hardware and software issues.
• Document and maintain inventory of computing equipment.

Skills

Windows OS

Mac OS X

Microsoft Office

Networking basics

Virus removal

Troubleshooting

Hardware replacement

Team player

Customer service

Communication skills

Education

Bachelor's degree

Job description

Who We Are:

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace.

Who We Are:

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.

What You Will Be Doing:

We are seeking an energetic individual to work full-time in our NYC office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities:

• Providing exceptional IT Services to TransPerfect employees
• Installing and supporting Windows and Mac-based hardware and software (including peripheral devices such as printers and USB devices)
• Responding to support requests daily
• Performing analysis, diagnosis, and resolution of desktop hardware and software problems for a variety of end users
• Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment

As a Helpdesk Support Specialist, you are a:

• Creative thinker – You are curious and unafraid to ask questions
• Hard worker – You are industrious and diligent in everything you do
• Innovator – You are willing to initiate changes and introduce new ideas

Your experience includes:

• Minimum Bachelor’s degree
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 8.1 Pro, Windows 10/11 Pro)
• Knowledge of Mac OS X
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
• Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
• Knowledge of Virus and Spyware removal techniques
• Ability to quickly diagnose and fix problems
• Ability to open a computer and replace defective components
• Ability to work in a team-oriented, collaborative environment
• Exceptional written, oral and interpersonal communication skills
• Exceptional customer service orientation
• Must be detail-oriented

Why TransPerfect:

For more than 30 years, TransPerfect has honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

• medical
• dental
• vision insurance
• 401k matching
• membership to child-care providers
• other TransPerks

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.