Junior Fire Systems SME — Tech Support & Proposals

Telgian; Phoenix (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

Telgian Corporation is seeking a Jr. Subject Matter Expert (SME) to act as a technical suppression/alarm specialist for fire protection systems. This in-office role is based in Phoenix and focuses on inspection, repair, and customer advocacy to ensure compliance with codes and industry norms.

The Jr. SME will support internal and external customers by reviewing scopes, validating costs, and coordinating with vendors and authorities.

Qualifications

• High school diploma or GED required.
• AA degree or equivalent from a two-year college/technical school.
• Related experience in customer service, estimating, or in a similar field is required; industry experience is preferred.

Responsibilities

• Review scopes of work, validate pricing/costs, and prepare inspection/repair proposals for customers.
• Act as liaison between customers, vendors, and regulatory authorities to ensure compliance and alignment.
• Directly manage technically complex or recurring work order issues requiring cross-vendor coordination.
• Be available 24/7 as a primary escalation point for fire system issues; provide information to dispatch if needed.
• Review vendor recommendations or modifications to scopes and authorize or adjust as required.
• Review open service orders and prepare blind quotes or request more information as needed.
• Draft reports to communicate progress and resolutions to internal/external customers.
• Support associate technical development by creating training programs and standard documents.
• Perform other duties as assigned by management.

Skills

Customer service

Estimating

Industry experience

Education

High school diploma or GED

Associate degree (AA) or equivalent

Job description

Telgian Corporation is seeking a Jr. Subject Matter Expert (SME) to act as a technical suppression/alarm specialist for fire protection systems. This in-office role is based in Phoenix and focuses on inspection, repair, and customer advocacy to ensure compliance with codes and industry norms.

The Jr. SME will support internal and external customers by reviewing scopes, validating costs, and coordinating with vendors and authorities.