Junior Field Technical Support Engineer

Southeast Connections, LLC; Conyers (GA); Ibrido; USD 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

Artera Services, LLC is seeking a Junior Field Technical Support Engineer to join our IT team. This hands-on role supports end users, office infrastructure, and field technology across our operating company in a hybrid environment, collaborating with local teams to learn the systems and standards of a multi-entity organization.

Ideal for someone early in their IT career, with 0-3 years of experience, who is eager to grow technical skills.

Competenze

• 0-3 years IT support or related role.
• Basic understanding of Windows, Mac, productivity software, and networking.
• Onsite presence 5 days per week with field travel.
• Strong written and verbal communication under pressure.
• Willingness to learn and grow technical skills quickly.
• CompTIA A+ preferred but not required.
• Experience in utility/construction industry preferred.
• Valid driver's license required.

Mansioni

• Provide hands-on and remote end-user support for hardware, software, network connectivity, and mobile devices.
• Support basic office and site network infrastructure under guidance.
• Assist users with field software (GIS, project management, safety apps); escalate as needed.
• Assist with user accounts and device management using AD and Intune under supervision.
• Accurately triage tickets, resolve simple issues, route complex ones with context.
• Follow IT standards; escalate non-compliant requests to senior staff.
• Document incidents and resolutions in the ITSM system.
• Communicate professionally with end users and field staff; maintain calm under pressure.

Conoscenze

End user support

Windows basics

Mac basics

Customer communication

Strumenti

Active Directory

Microsoft Intune

ITSM system

Descrizione del lavoro

Services, we are seeking a Junior Field Technical Support Engineer to

join our IT team as a hands‑on technical resource supporting end users, office

infrastructure, and field technology across one of our operating companies.

This role is built for someone early in their IT career who is ready to develop

technical skills in a hybrid office/field environment, working directly with

local teams while learning the systems and standards that support a complex,

multi‑entity organization.

Major Job Responsibilities:

• Provide hands‑on and remote support for common technical issues affecting end users, including hardware, software, network connectivity, and mobile devices, using documented procedures and knowledge base resources.
• Support basic office and site network infrastructure (workstations, printers, network equipment) under guidance from senior staff.
• Assist users with operating‑company‑specific field software (GIS, project management, safety/compliance applications), escalating unfamiliar tooling issues as needed.
• as assigned to provide in‑person technical support to field and office staff. Assist with user account administration and basic device management tasks using tools such as Active Directory and Microsoft Intune, under guidance from senior staff.
• Accurately triage incoming tickets - resolving straightforward issues directly, and routing issues outside scope to the correct team or individual (Technical Support Engineer, senior Field engineers, or other IT functions) with clear, well‑documented context.
• Follow established organizational IT standards and requirements, raising any request that falls outside those standards to senior staff rather than making exceptions independently.
• Accurately document all incidents, service requests, troubleshooting steps, and resolutions within the ITSM system.
• Communicate with end users and field staff professionally and empathetically, maintaining composure and a positive tone even when users are frustrated.
• Actively build technical knowledge by absorbing feedback from senior engineers and applying it to future tickets.

Basic Qualifications:

• 0-3 years of experience in an IT support or related technical role; candidates with foundational IT knowledge and strong aptitude will be considered regardless of tenure.
• Basic understanding of Windows/Mac operating systems, common productivity software, and networking.
• This is an onsite position requiring in‑office/on‑site presence 5 days per week, including periodic travel to field job sites.
• Strong written and verbal communication skills, with the ability to remain calm, clear, and professional under pressure.
• A demonstrated willingness to learn, take feedback, and grow technical skills quickly.
• CompTIA A+ or equivalent certification preferred, but not required if aptitude is demonstrated.
• Experience in the utility and/or construction industry is preferred.
• Valid driver's license required for travel to office and field sites.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Artera Services, LLC is an equal opportunity employer.

All qualified applicants will receive consideration for employment without

regard to race, color, religion, sex, sexual orientation, gender identity, or

national origin, nor any other status of classification protected by applicable