Field Service Engineer

Netrolynx AI; United States; On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k) with company matching

Health insurance

Health savings account (HSA) and FSA

Life insurance

Disability benefits

Paid time off

Professional development and certs

Diversity and growth

Job summary

Corporate Technologies, LLC is seeking a highly skilled Field Service Engineer to independently manage complex client environments, troubleshoot, and lead escalations. You will serve as a technical authority in systems, networks, and infrastructure, mentoring junior technicians and driving improvements.

The role focuses on secure, scalable IT solutions, server and cloud service management, and professional client engagement in a fast-paced environment.

Qualifications

• 7+ years in IT with managed services, systems and networking.
• Certifications such as CompTIA A+, Network+, Security+ or equivalent.
• Experience with Python, PowerShell and APIs; Azure familiarity.
• Ability to lead, troubleshoot and work under pressure.

Responsibilities

• Serve as escalation point for complex technical issues.
• Lead advanced troubleshooting for server, network, security, and infra.
• Independently manage and support client environments including cloud services.
• Design, implement and maintain secure scalable IT solutions.
• Perform server planning, deployment, upgrades and migrations.
• Provide expert support for Exchange, Office 365, Azure and AD.
• Analyze recurring issues and suggest long-term improvements.
• Act as liaison between clients, teams and vendors.
• Mentor Field Service Technicians and share knowledge.
• Participate in client meetings to explain issues and solutions.
• Document all work with root cause analysis and resolutions.
• Contribute to standards, procedures and best practices.
• Participate in on-call rotations and lead after-hours support.

Skills

Managed services

System administration

Networking

Azure

Python

PowerShell

APIs

CompTIA A+

CompTIA Network+

CompTIA Security+

Education

CompTIA A+ certification

CompTIA Network+ certification

CompTIA Security+ certification

Tools

Azure cloud services

Scripting tools

Job description

About The Company

Corporate Technologies, LLC is a leading provider of innovative IT solutions and managed services dedicated to helping organizations optimize their technology infrastructure. With a strong commitment to excellence, we deliver tailored solutions that enhance operational efficiency, security, and scalability for a diverse range of clients across various industries. Our team of experienced professionals is passionate about leveraging the latest technologies to drive business success and ensure our clients stay ahead in a rapidly evolving digital landscape.

About The Company

Corporate Technologies, LLC is a leading provider of innovative IT solutions and managed services dedicated to helping organizations optimize their technology infrastructure. With a strong commitment to excellence, we deliver tailored solutions that enhance operational efficiency, security, and scalability for a diverse range of clients across various industries. Our team of experienced professionals is passionate about leveraging the latest technologies to drive business success and ensure our clients stay ahead in a rapidly evolving digital landscape.

About The Role

We are seeking a highly skilled Field Service Engineer to join our dynamic team. This advanced technical position involves independently managing complex customer environments, providing expert troubleshooting, and leading escalations. The successful candidate will serve as a technical authority in systems, networks, and infrastructure, ensuring optimal performance, security, and reliability for our clients. The role also encompasses mentoring junior technicians, contributing to process improvements, and acting as a trusted advisor to clients. This is an excellent opportunity for a seasoned IT professional looking to make a significant impact in a fast-paced, client-focused environment.

Qualifications

The ideal candidate will possess a minimum of 7+ years of progressive experience in the IT field, with a strong background in managed services, system administration, and networking. Relevant certifications such as CompTIA A+, Network+, Security+ or equivalent are required. Experience with scripting or automation tools like Python, PowerShell, or APIs, as well as cloud platforms (preferably Azure), is highly desirable. Vendor certifications and hands-on experience with cloud services, server deployment, and security are preferred. Candidates should demonstrate excellent problem-solving skills, leadership qualities, and the ability to work independently and efficiently under pressure.

Responsibilities

• Serve as the escalation point for complex or critical technical issues that exceed technician level support.
• Lead advanced troubleshooting and resolution of server, network, security, and infrastructure issues.
• Independently manage and support client environments, including servers, workstations, networks, and cloud services.
• Design, implement, and maintain secure, scalable, and reliable IT solutions aligned with client business needs.
• Perform advanced server support activities, including planning, deployment, upgrades, and migrations.
• Provide expert support for Microsoft Exchange, Office 365, Azure services, and Active Directory administration.
• Analyze recurring issues and recommend long-term corrective actions or architectural improvements.
• Act as a technical liaison between clients, internal teams, and vendors to facilitate effective communication and resolution.
• Mentor and provide technical guidance to Field Service Technicians, fostering knowledge sharing and skill development.
• Participate in client meetings to explain technical issues, solutions, and implementation strategies clearly and professionally.
• Ensure comprehensive documentation of all work performed, including root cause analysis and resolution details.
• Contribute to the development and refinement of technical standards, procedures, and best practices.
• Participate in on-call rotations and provide leadership during after-hours or critical support events.
• Perform other duties as assigned, demonstrating flexibility and commitment to client satisfaction.

Benefits

• Competitive hourly wage ranging from $25.00 to $35.00 per hour
• 401(k) plan with company matching contributions
• Comprehensive health insurance including medical, dental, and vision coverage
• Health savings account (HSA) and flexible spending accounts (FSA) to support healthcare expenses
• Life insurance and disability benefits
• Paid time off to promote work-life balance
• Opportunities for professional development and certifications
• Supportive and inclusive work environment focused on diversity and growth

Equal Opportunity

Corporate Technologies, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply and join our team in making a positive impact through innovative technology solutions.