Junior Data Scientist: AI, NLP & Digital Analytics

Navy Federal Credit Union; Pensacola (FL); On-site; USD 80,000 - 136,000; Full time

Job summary

Navy Federal Credit Union is seeking an early- to mid-career Data Scientist to solve real-world business problems through data and AI-enabled solutions. You will work with cross-functional partners to transform questions into actionable insights that improve member experiences and digital operations.

The role involves exploring member behavior with Python/SQL, building predictive models, and supporting NLP, sentiment analysis, and AI-driven workflows.

Qualifications

• Bachelor's degree in Data Science, Statistics, Applied Mathematics, Computer Science, Engineering, or similar quantitative fields.
• 1-4 years' experience conducting data science, business intelligence, analytics, or statistical analysis related project work
• Basic programming experience in data modeling and database management
• SQL, Python, R
• Experience using AI tools such as Copilot, Claude, ChatGPT, Azure AI Foundry, LangChain, Semantic Kernel, Azure AI Services, or similar frameworks
• Familiarity with machine learning concepts including classification, logistic regression, clustering models like k-means, tree-based models like random forest or XGBoost, recommendation systems, NLP, and sentiment modeling
• Familiarity with traditional modeling techniques such as regression, logistic models, or time series models such as ARIMA or Prophet
• Experience using cloud analytical environments such as Azure, Databricks, AWS, or GCP

Responsibilities

• Analyze member digital behavior using Python and SQL
• Conduct exploratory data analysis to identify patterns in product adoption, engagement, and customer experience
• Partner with business stakeholders and product teams to solve digital experience challenges
• Build and deploy analytical solutions that provide actionable business insights
• Assist in development of predictive and machine learning models
• Support AI-powered summarization and classification workflows using large language models
• Support agent-building solutions for workflow automation and productivity tools
• Develop NLP and sentiment analysis solutions using customer feedback data
• Analyze app reviews, surveys, contact center data, social media, and digital feedback sources
• Communicate findings through reports, presentations, dashboards, and storytelling
• Collaborate with senior data scientists to design and evaluate advanced analytical solutions
• Knowledge of financial services, digital products, or customer experience analytics is beneficial but not required

Skills

Python

SQL

R

Communication skills

Education

Bachelor's degree in quantitative field

Master's degree in data science or related field

Tools

Azure

Databricks

AWS

GCP

Job description

Navy Federal Credit Union is seeking an early- to mid-career Data Scientist to solve real-world business problems through data and AI-enabled solutions. You will work with cross-functional partners to transform questions into actionable insights that improve member experiences and digital operations.

The role involves exploring member behavior with Python/SQL, building predictive models, and supporting NLP, sentiment analysis, and AI-driven workflows.