Digital Experience Data Scientist with NLP

Navy Federal Credit Union; Winchester (VA); On-site; USD 80,000 - 136,000; Full time

Job summary

Navy Federal Credit Union's Digital Data Science & Analytics team focuses on understanding and improving members’ digital experiences through analytics, predictive modeling, and AI-enabled solutions. We seek an early- to mid-career Data Scientist who combines statistical analysis, ML, experimentation, and NLP to uncover insights and drive measurable impact.

In this role you will partner with product, technology, and business teams to transform questions into actionable insights, build ML models,

Qualifications

• Bachelor’s Degree in Data Science, Statistics, Applied Mathematics, Computer Science, Engineering, or degrees in similar quantitative fields.
• 1-4 years' experience conducting data science, business intelligence, analytics, or statistical analysis related project work
• Basic programming experience in data modeling and database management
• SQL, Python, R
• Experience using AI tools such as Copilot, Claude, ChatGPT, Azure AI Foundry, LangChain, Semantic Kernel, Azure AI Services, or similar frameworks
• Familiarity with machine learning concepts including classification, logistic regression, clustering models like k-means, tree-based models like random forest or XGBoost, recommendation systems, NLP, and sentiment modeling
• Familiarity with traditional modeling techniques such as regression, logistic models, or time series models such as ARIMA or Prophet
• Experience using cloud analytical environments such as Azure, Databricks, AWS, or GCP
• Strong curiosity and ability to learn new technologies quickly
• Excellent communication and storytelling skills

Responsibilities

• Analyze member digital behavior using Python and SQL
• Conduct exploratory data analysis to identify patterns in product adoption, engagement, and customer experience
• Partner with business stakeholders and product teams to solve digital experience challenges
• Build and deploy analytical solutions that provide actionable business insights
• Assist in development of predictive and machine learning models
• Support AI-powered summarization and classification workflows using large language models
• Support agent-building solutions for workflow automation and productivity tools
• Develop NLP and sentiment analysis solutions using customer feedback data
• Analyze app reviews, surveys, contact center data, social media, and digital feedback sources
• Communicate findings through reports, presentations, dashboards, and storytelling
• Collaborate with senior data scientists to design and evaluate advanced analytical solutions
• Knowledge of financial services, digital products, or customer experience analytics is beneficial but not required

Skills

Python

SQL

R

Statistical analysis

Data visualization

Communication

Storytelling

Education

Bachelor's Degree in Data Science, Statistics, Applied Mathematics, Computer Science, Engineering, or related fields

Master's Degree in Data Science, Statistics, Applied Mathematics, Computer Science, Engineering, or related fields

Tools

Azure

Databricks

AWS

GCP

Copilot

Claude

ChatGPT

LangChain

Job description

Navy Federal Credit Union's Digital Data Science & Analytics team focuses on understanding and improving members’ digital experiences through analytics, predictive modeling, and AI-enabled solutions. We seek an early- to mid-career Data Scientist who combines statistical analysis, ML, experimentation, and NLP to uncover insights and drive measurable impact.

In this role you will partner with product, technology, and business teams to transform questions into actionable insights, build ML models,