Junior CX Specialist: Remote Support & Product Feedback

SOLANA FOUNDATION; United States; Remote; USD 13,000 - 18,000; Full time

Job summary

Streamflow is seeking a Junior Customer Experience Associate to handle chat-based support across platforms such as Telegram, Intercom, and Discord. You will deliver quick, accurate answers with respectful, clear communication to ensure a smooth user experience.

You’ll test new features, spot edge cases, and report bugs or feedback to the team. This growth role suits someone confident in written communication who wants to deepen Web3 product experience.

Qualifications

• Excellent written English with clear, concise communication.
• Able to manage several live chats simultaneously without confusion.
• Comfortable learning new product features and reporting issues clearly.
• Basic understanding of Web3 or crypto concepts is a plus.

Responsibilities

• Respond to support inquiries via chat channels (Telegram, Intercom, Discord).
• Onboard customers on video calls and guide them through processes.
• Troubleshoot product issues and steer users to effective solutions.
• Keep FAQs and internal tools up to date with common questions.
• Flag unclear flows and user friction early to inform product teams.
• Share user feedback with product and engineering, helping improve workflows.
• Help refine support macros and documentation for faster responses.
• Monitor key support metrics to improve response quality and speed.
• Engage as an active product user to better support others.

Skills

Native-level English

Fast typing

Multitask in live chats

Clear written communication

Web3 basics

Tools

Intercom

Telegram

Discord

Job description

Streamflow is seeking a Junior Customer Experience Associate to handle chat-based support across platforms such as Telegram, Intercom, and Discord. You will deliver quick, accurate answers with respectful, clear communication to ensure a smooth user experience.

You’ll test new features, spot edge cases, and report bugs or feedback to the team. This growth role suits someone confident in written communication who wants to deepen Web3 product experience.