Remote Messaging Support Associate: Grow in Customer Care

Talentoma; South Carolina; Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Maternity leave

Bonus opportunities

Stipends

Job summary

Talentoma is hiring a Messaging Support Associate. This fully remote, desk-based position from South Carolina involves handling customer chats and emails, providing clear answers, and guiding customers through product information and account navigation.

You will work with the support team to ensure accurate responses and timely updates, with shifts that vary and a 40-hour work week. Responsibilities include using Freshdesk and Salesforce, documenting interactions, and routing complex issues to

Qualifications

• Clear written communication with professional tone.
• Ability to interpret customer messages and identify main question.
• Willingness to learn support tools and processes.

Responsibilities

• Receive customer chats and emails, review history, respond.
• Confirm questions and service details using verification procedures.
• Explain product features and options in plain language.

Skills

Excellent written comms

Message/chat handling

Clear customer communication

Organizational skills

Education

High school diploma or equivalent

Tools

Freshdesk

Salesforce

Google Sheets

Job description

Talentoma is hiring a Messaging Support Associate. This fully remote, desk-based position from South Carolina involves handling customer chats and emails, providing clear answers, and guiding customers through product information and account navigation.

You will work with the support team to ensure accurate responses and timely updates, with shifts that vary and a 40-hour work week. Responsibilities include using Freshdesk and Salesforce, documenting interactions, and routing complex issues to