Junior Customer Experience Associate (Remote, FT)

SOLANA FOUNDATION; United States; Remote; USD 13,000 - 18,000; Full time

Job summary

Streamflow is seeking a Junior Customer Experience Associate to handle chat-based support across platforms such as Telegram, Intercom, and Discord. You will deliver quick, accurate answers with respectful, clear communication to ensure a smooth user experience.

You’ll test new features, spot edge cases, and report bugs or feedback to the team. This growth role suits someone confident in written communication who wants to deepen Web3 product experience.

Qualifications

• Excellent written English with clear, concise communication.
• Able to manage several live chats simultaneously without confusion.
• Comfortable learning new product features and reporting issues clearly.
• Basic understanding of Web3 or crypto concepts is a plus.

Responsibilities

• Respond to support inquiries via chat channels (Telegram, Intercom, Discord).
• Onboard customers on video calls and guide them through processes.
• Troubleshoot product issues and steer users to effective solutions.
• Keep FAQs and internal tools up to date with common questions.
• Flag unclear flows and user friction early to inform product teams.
• Share user feedback with product and engineering, helping improve workflows.
• Help refine support macros and documentation for faster responses.
• Monitor key support metrics to improve response quality and speed.
• Engage as an active product user to better support others.

Skills

Native-level English

Fast typing

Multitask in live chats

Clear written communication

Web3 basics

Tools

Intercom

Telegram

Discord

Job description

About Streamflow

Streamflow is the leading token distribution platform on Solana and beyond, used by thousands of clients.

Our company is globally distributed, agile, well-funded, and profitable for months.

About your role

We’re looking for a Junior Customer Experience Associate who’s fast, sharp, and great at written communication.

You’ll be handling chat-based support across a few key platforms, helping users get quick, accurate answers and ensuring their experience with Streamflow is smooth, respectful, and helpful. This is not a repetitive ticket-churning job - you’ll need to understand what users are really asking, find (or create) the best solution, and explain it clearly.

You’ll also stay close to the product: testing new features, spotting edge cases, and reporting bugs or feedback to the team. You’ll be a core part of how we learn, improve, and support our growing community.

This is a junior role with room to grow, perfect for someone who’s already confident in user communication and support workflows, and ready to go deeper into Web3 and product experience.

This role is a fixed-schedule position: 8 hours per day, 5 days per week, with set working hours, unlike the rest of the company, which operates flexibly. Being reliably available during your shift is essential to providing real-time support to our users. The exact hours are TBA, depending on the real-time requirements.

You might be a great fit if you:

• Write clean, clear, native-level English
• Respond fast, type fast, and think fast
• Read carefully and catch small errors, gaps, or confusing phrasing
• Can explain complex ideas simply, without long walls of text and overcomplicating
• Are comfortable running multiple live chat conversations at once
• Have some understanding of Web3 or crypto (even just the basics)
• Enjoy testing tools and finding bugs or weird edge cases
• Like working independently, figuring things out, and organizing your own priorities
• Are naturally curious about support data; you want to know how many tickets came in, how fast replies were, where AI worked (or didn’t), and what’s trending with users

You will:

• Respond to support inquiries via chat (Telegram, Intercom, Discord, etc.)
• Onboard customers on the video call
• Troubleshoot product issues and guide users to the right solution
• Keep internal support tools and FAQs up to date
• Spot unclear product flows or user friction and flag them early
• Collect and share user feedback with the product and engineering teams
• Contribute to the improvement of support workflows, macros, and documentation
• Monitor key support metrics and help us improve overall response quality and speed
• Become an active product user and help shape how we support other users

Compensation

$1400 gross

How we work

We’re a remote-first, async-friendly team with a strong writing culture. While we have an office in Belgrade, Serbia, most of our team is spread across different time zones.

We value ownership, curiosity, and respect. You’ll have the space to figure things out and the support to grow. We’re fast-moving and mission-driven - if you love solving problems, learning constantly, and helping people in a high-quality way, you’ll thrive here.

Links:

• Website
• dApp
• x.com (Twitter)