Junior Customer Success Manager (Remote)

Lensa; United States; Remote; USD 50,000 - 55,000; Full time

Job summary

A leading company in health-tech is seeking a Junior Customer Success Manager to manage a portfolio of mid-tier customers. This remote role offers an opportunity to grow your career while helping practice owners succeed with their platform. Ideal candidates will have a proactive mindset and experience in customer-facing roles.

Benefits

Unlimited PTO

Comprehensive benefits – Medical, Dental, Vision, and 401(k) with match

Work-life balance

Qualifications

• Experience in Customer Success, Account Management, or Support roles.
• Proven ability to build and optimize processes.
• Exposure to Facebook marketing is a plus.

Responsibilities

• Manage a book of business, ensuring retention, adoption, and customer satisfaction.
• Lead renewal conversations, addressing objections and driving retention.
• Oversee customer onboarding, ensuring a smooth transition onto our platform.

Skills

Problem Solving

Organizational Skills

Interpersonal Skills

Communication

Education

1+ years in customer-facing roles

Tools

Salesforce

Asana

Job description

Junior Customer Success Manager (Remote)

Junior Customer Success Manager (Remote)

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Breakthrough, is seeking professionals. Apply via Lensa today!

(This is a REMOTE Role)

Do you have experience in a private practice PT or chiropractic setting and are looking to grow—into health-tech?

Have you already started blending your clinic expertise with marketing and technology?

Do you want to help practice owners grow while making a real impact on patient care?

If you're nodding along, we should talk.

At Breakthrough, we help private practice owners grow their businesses and make a bigger impact in their communities. Our patient demand platform generates over $5M in patient revenue every month, helping thousands of people avoid unnecessary surgery, pain medication, and invasive procedures by finding natural solutions.

About Us

We believe that health challenges should be solved naturally—and we're on a mission to make that possible. Our team is passionate, driven, and committed to supporting private practices in their growth. We thrive in fast-paced, evolving environments, embrace teamwork, and are always learning and improving.

About The Role

We're looking for a Junior Customer Success Manager to manage a portfolio of mid-tier customers, guiding them through onboarding, adoption, and renewal. You'll play a key role in ensuring our clients see success with our platform—helping them attract more patients and grow their businesses.

This role is a great opportunity for someone eager to grow their career in Customer Success. For the right person, it's a chance to develop new skills, deepen client relationships, and advance within our organization as we continue to scale. If you're passionate about making an impact and growing alongside a supportive team, we'd love to hear from you!

Bonus: If you have experience working in a private practice physical therapy or chiropractic setting, that's a huge plus! You'll bring valuable insight into the challenges our clients face and help them maximize their success with our platform.

What You'll Do

• Manage a book of business, ensuring retention, adoption, and customer satisfaction
• Monitor program adoption, proactively engaging customers who need support
• Maintain clear, proactive communication with accounts
• Lead renewal conversations, addressing objections and driving retention
• Oversee customer onboarding, ensuring a smooth transition onto our platform
  
  

This Job Is For You If You

• Have a proactive, 'customer-first' mindset
• Love solving problems and helping customers achieve their goals
• Can manage multiple priorities and stay highly organized
• Have strong interpersonal skills and enjoy building trust and rapport
• Communicate clearly, concisely, and confidently in all interactions
• Are comfortable navigating challenging conversations with a solutions-driven mindset
  
  

What You Need

• 1+ years of experience in customer-facing roles (Customer Success, Account Management, Support, or similar).
• Proven ability to build and optimize processes
• Strong organizational and problem-solving skills
• Exposure to or experience with Facebook marketing is a plus.
• Experience with Salesforce, Asana, and/or similar customer success tools (preferred)
• A proactive attitude, eager to learn and grow within the role.
  
  

Why Join Breakthrough?

• Fully remote – Work from anywhere!
• Be part of a mission-driven company transforming private practice growth
• Unlimited PTO
• Comprehensive benefits – Medical, Dental, Vision, and 401(k) with match
• Work-life balance – We care about your success inside and outside of work
  
  

Our Core Values

Elevate Others | Be Real | Beginners' Mind | Own The Results | Seeks to Understand the Customer First | Do Sh*t That Makes a Massive Difference

Ready to Make an Impact?

We'd love to hear from you! Apply today and let's talk.

Salary Range: $50-$55k

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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