[Hiring] Junior Client Success Manager @StackAdapt

StackAdapt; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in digital advertising is seeking a remote Junior Client Success Manager to enhance client relationships and drive campaign success. The ideal candidate will have experience in programmatic advertising and a strong focus on client retention and growth. Join a diverse team committed to innovation and excellence in service.

Qualifications

• 2+ years in Real-Time Bidding/programmatic advertising.
• Experience with self-serve advertising platforms.
• Ability to manage multiple priorities.

Responsibilities

• Act as main contact for client portfolio.
• Advise on campaign strategies.
• Onboard new clients and provide training.

Skills

Client Relationship Management

Analytical Skills

Communication

Critical Thinking

Account Retention

Tools

Google Tag Manager

Google Ads

Facebook Ads

DSP Platforms

Job description

May 18, 2025 - StackAdapt is hiring a remote Junior Client Success Manager. Location: UK.

StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game ads, and digital out-of-home ads. We empower thousands of digitally-focused companies to deliver outcomes and exceptional campaign performance every day. Founded with a vision to be more than just an advertising platform, StackAdapt is a hub of innovation, imagination, and creativity.

You’ll play an integral role in post-sales client relationships, focusing on user adoption of the platform, campaign management, client retention, and account expansion. You'll work closely with the Growth Sales Team, Client Service support teams, and other cross-functional teams to maximize the ROI of our customers' campaigns. Additionally, your RTB / Programmatic media buying experience will enable you to recommend optimizations and develop unique solutions to ensure client satisfaction.

StackAdapt is a Remote First company, and we welcome candidates from anywhere in the UK.

What you'll be doing:

1. Act as the main point of contact for your portfolio of clients across various verticals.
2. Advise clients on effective campaign strategies within the StackAdapt platform.
3. Ensure campaign success through regular reporting, strategic recommendations, and optimizations to meet KPIs.
4. Onboard new clients, providing training, support, and resources for self-sufficiency.
5. Drive retention and growth by helping clients maximize platform capabilities.
6. Resolve customer inquiries within established SLAs.
7. Assist in creating support documentation for common challenges.

What you'll bring to the table:

1. 2+ years of experience in Real-Time Bidding/programmatic advertising (DSP, Ad Network).
2. Experience with Google Tag Manager, Google Ads, Facebook Ads, or DSP platforms as a self-serve user.
3. Proven success in managing client relationships and delivering excellent service.
4. Focus on account retention and revenue growth.
5. Ability to understand and communicate technical concepts and platform features.
6. Familiarity with current digital advertising trends.
7. Exceptional communication, critical thinking, and analytical skills.
8. Ability to manage multiple priorities simultaneously.
9. Experience in training clients with varying levels of platform knowledge.

At StackAdapt, we are a diverse and inclusive team committed to making a difference. We welcome everyone regardless of background, identity, or ability. If you require accommodations during the interview process, please let our Talent team know.

About StackAdapt

We have been recognized for our diverse and supportive workplace, high-performing campaigns, award-winning customer service, and innovation. Our accolades include:

• Ad Age Best Places to Work 2024
• G2 Top Software and Top Marketing and Advertising Product for 2024
• Campaign’s Best Places to Work 2023 for the UK
• 2024 Best Workplaces for Women and in Canada by Great Place to Work
• #1 DSP on G2 and leader in categories including Cross-Channel Advertising

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