Customer Success Manager

Oxiom.se; New York (NY); Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Base salary + commission

Equity participation

Health, dental, and vision benefits

Remote-friendly environment

Career growth opportunities

Generous PTO

Job summary

Oxiom.se is seeking a Customer Success Manager to serve as the primary point of contact for enterprise customers in the United States. You will drive product adoption, ensure customers achieve business objectives, and collaborate with sales, product, and support teams to deliver exceptional experiences.

You will develop customer success playbooks, monitor health metrics, conduct regular business reviews, and identify expansion opportunities while maintaining a customer-first mindset and a

Qualifications

• 3+ years of experience in customer success or account management
• Experience working with enterprise B2B customers
• Strong relationship-building and communication skills
• Understanding of supply chain or logistics industry is a plus
• Ability to analyze data and identify trends
• Self-motivated with a customer-first mindset

Responsibilities

• Serve as the primary point of contact for enterprise customers
• Drive product adoption and ensure customers achieve their business objectives
• Conduct regular business reviews and identify expansion opportunities
• Collaborate with sales, product, and support teams to deliver exceptional customer experiences
• Develop customer success playbooks and best practices
• Monitor customer health metrics and proactively address concerns

Job description

The Role

• Serve as the primary point of contact for enterprise customers
• Drive product adoption and ensure customers achieve their business objectives
• Conduct regular business reviews and identify expansion opportunities
• Collaborate with sales, product, and support teams to deliver exceptional customer experiences
• Develop customer success playbooks and best practices
• Monitor customer health metrics and proactively address concerns

What We're Looking For

• 3+ years of experience in customer success or account management
• Experience working with enterprise B2B customers
• Strong relationship-building and communication skills
• Understanding of supply chain or logistics industry is a plus
• Ability to analyze data and identify trends
• Self-motivated with a customer-first mindset

We Offer You

• Base salary plus commission structure
• Equity participation
• Full benefits package including health, dental, and vision
• Flexible remote work options
• Career growth opportunities in a scaling organization
• Travel opportunities to meet customers
• Generous PTO and flexible schedule