Junior Control Room Operator

Nexamp; Lawrence (MA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

Nexamp's Lawrence, MA Operations Center is seeking a Junior Control Room Operator to monitor and remotely operate our solar and energy storage assets 24/7. You will identify alarms, perform basic troubleshooting, document actions, and escalate issues per SOPs to ensure safety and uptime.

The role requires 0–2 years of related experience, a high school diploma, and the ability to work 40 hours weekly including weekends and holidays.

Qualifications

• 0–2 years of related experience in a technical, operations, control room, utility, or similar environment.
• Basic knowledge of electricity/electrical terms (voltage, current, power, energy) is a plus.
• Ability to work 40 hours per week including weekends and holidays.
• Ability to understand and follow Standard Operating Procedures (SOPs).

Responsibilities

• Monitor daily production and operational status of solar and battery energy storage systems using Nexamp monitoring tools and SOPs.
• Review, acknowledge, analyze, and prioritize alarms and alerts, escalating to field service and stakeholders as needed.
• Perform basic remote troubleshooting and control actions within SOPs and document actions taken.
• Communicate with customers, utilities, equipment manufacturers, field technicians, and Nexamp teams to coordinate issue resolution.
• Manage and triage the operations email inbox and vendor communications per SOPs.
• Maintain logs of outages, events and resolutions to support reporting and root cause analysis.
• Seek to optimize monitoring practices, alarm configurations, and SOPs with the team.
• Occasionally work overtime to support Operations Center needs.

Skills

Alarm triage

Remote troubleshooting

Customer communication

Fleet monitoring

Attention to detail

SOP adherence

Education

High school diploma

Tools

Excel

Monitoring tools

Job description

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp!

This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world.

What we’re looking for:

Nexamp is seeking to hire a Junior Control Room Operator to join it's 24/7 Operations Center in Lawrence, MA. In this role, you will be responsible for the real-time monitoring and basic remote operations of Nexamp's fleet of distributed solar and battery energy storage assets to ensure safe, reliable and optimized performance 365 days a year. You will identify and triage alarms and events, execute standard troubleshooting protocols and elevate issues to the appropriate internal and external stakeholders.

This role is a full time, expected to work 40 hours throughout the week, including weekends & holidays. You will be expected to work a 8 hour shift between the hours of 7am - 5:30pm ET, which will be determined upon hire. This role is full time out of our Lawrence, MA Operations Center. You will report to the Manager, Operations Center.

What you’ll do:

• Monitor daily production and operational status of our solar and battery energy storage systems using Nexamp monitoring tools and standard operation procedures (SOPs).
• Review, acknowledge, analyze, and prioritize alarms and alerts, ensuring timely response to critical events and appropriate escalation to field service, engineering, and other stakeholders.
• Perform basic remote troubleshooting and control actions within defined SOPs, including independently monitoring and operating assets, and document actions taken in the monitoring and fleet management systems.
• Communicate clearly and professionally with customers, utilities, equipment manufacturers, field technicians, and internal Nexamp teams via phone, email, and ticketing/monitoring platforms to coordinate safe and efficient issue resolution.
• Manage and triage the operations email inbox, including alarms, site notifications, and vendor communications, routing and escalating messages based on SOPs and operational priorities.
• Maintain accurate logs and records of outages, events, and resolutions in Nexamp’s monitoring and fleet management tools to support reporting, root cause analysis, and continuous improvement.
• Continuously seek to optimize monitoring practices, alarm configurations, and SOPs in collaboration with team members to enhance safety, responsiveness, and asset performance.
• Occasionally will be required to work OT to support the needs of the Nexamp Operations Center

What you'll bring:

• 0–2 years of related experience in a technical, operations, control room, utility, or similar environment.
• Basic knowledge of electricity/electrical terms (voltage, current, power, energy) a plus
• Ability to work 40 hours per week including weekends and holidays
• High school diploma, prefer some post high school education, vocational or tech school.
• Ability to understand and follow Standard Operating Procedures (SOPs)
• Responds to alarms and events with a solution-oriented, service-first mindset, prioritizing safety, uptime, and contractual obligations.
• Escalates issues appropriately and provides accurate, timely updates to stakeholders.
• Uses SOPs, monitoring tools, and basic electrical knowledge to diagnose issues, perform basic remote troubleshooting, and recommend next steps.
• Maintains detailed records that support root cause analysis and process improvements.
• Comfortable working through repetitive tasks with great attention to detail
• Computer knowledge and competency with Microsoft Office tools including Word and Excel
• Commitment to Nexamp’s mission and have a passion for solving tomorrow's climate crisis today.
• Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.

At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

You’ll love working here because:

Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This include s our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO ; c ommuter b enefits, and c ell p hone r eimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!

Compensation

The reasonably estimated salary for this role at Nexamp ranges from $24/hour - $30/hour. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company’s stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location.