Junior Cloud Operations & AI Automation Engineer

JumpMind, LLC; Columbus (OH); On-site; USD 50,000 - 75,000; Full time

Job summary

Jumpmind in Columbus, OH is seeking a Cloud Operations Engineer I (Junior) to support the day-to-day health of our production cloud environment and grow into a senior operations track. This hands-on role emphasizes learning and practical work with infrastructure tools and AI-assisted troubleshooting from day one.

You will use AI tools to speed up troubleshooting, write and update runbooks, and draft scripts, with senior review before any production changes.

Qualifications

• 0–2 years of experience in IT operations, systems administration, helpdesk/NOC, or a related technical role (internships count)
• Basic understanding of cloud computing concepts (compute, storage, networking)
• Comfort working in a Linux command-line environment
• Eagerness to learn cloud platforms, IaC, and operational tooling
• Strong attention to detail and clear communication, especially during incidents
• Practical, hands-on experience using AI tools for real technical tasks — not just casual use
• Genuine interest in learning to build and use AI agents to automate repetitive work
• Exposure to AWS (or another major cloud provider) via coursework or projects
• Basic scripting experience (Python or Bash)
• Experience building a simple AI agent or automation using an LLM API

Responsibilities

• Monitor dashboards and alerts for infrastructure health; triage and escalate anomalies
• Respond to first-line production alerts and incidents under guidance from the Senior Cloud Operations Engineer
• Execute routine patching and maintenance tasks on a defined schedule
• Assist with backup verification and disaster recovery test execution
• Apply predefined infrastructure changes under review
• Maintain and update runbooks and documentation as processes are learned
• Track and report on basic cost/usage metrics to support FinOps reviews
• Shadow incident response and postmortems to build troubleshooting judgment
• Participate in an on-call rotation once ramped
• Use AI tools to assist with troubleshooting, writing/update runbooks, and drafting scripts with senior review
• Help maintain and extend simple AI-driven automations under guidance
• Build comfort with AI-assisted workflows toward independent automations

Job description

Jumpmind in Columbus, OH is seeking a Cloud Operations Engineer I (Junior) to support the day-to-day health of our production cloud environment and grow into a senior operations track. This hands-on role emphasizes learning and practical work with infrastructure tools and AI-assisted troubleshooting from day one.

You will use AI tools to speed up troubleshooting, write and update runbooks, and draft scripts, with senior review before any production changes.