Cloud Operations Engineer I (Junior)

ADP, Inc.; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Jumpmind in Columbus, OH seeks a Cloud Operations Engineer I to support the production cloud, learning foundational ops while using AI tools to speed troubleshooting and scripting.

Under mentorship, you’ll perform routine patching, incident support, runbook maintenance, and participate in on-call rotations as you grow toward senior operations/SRE.

Qualifications

• 0–2 years of experience in IT operations or related technical role.
• Basic understanding of cloud computing concepts (compute, storage, networking).
• Comfort using Linux command line.
• Eagerness to learn cloud platforms, IaC, and operational tooling.
• Strong attention to detail and clear communication, especially during incidents.
• Hands-on experience using AI tools for real technical tasks.
• Genuine interest in learning to build and use AI agents to automate repetitive work.

Responsibilities

• Monitor dashboards and alerts for infrastructure health; triage and elevate anomalies.
• Respond to production alerts and incidents under guidance from the Senior Cloud Operations Engineer.
• Execute routine patching and maintenance tasks on a defined schedule.
• Assist with backup verification and disaster recovery test execution.
• Apply predefined infrastructure changes via Terraform/OpenTofu under review.
• Maintain and update runbooks and documentation as processes are learned.
• Track basic cost/usage metrics to support FinOps reviews.
• Gather evidence for recurring compliance/audit requests under direction.
• Shadow incident response and postmortems to build troubleshooting judgment.
• Participate in an on-call rotation once ramped.
• Use AI tools to assist with troubleshooting, writing/runbooks, and drafting scripts with senior review.
• Help maintain simple AI-driven automations under guidance.
• Build comfort with AI-assisted workflows and grow toward small automations.

Skills

IT operations

Cloud concepts

Linux CLI

IaC learning

AI tools usage

Communication

AI agents curiosity

Tools

AWS

Python

Bash

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Cloud Operations Engineer I (Junior)

Columbus, OH, US

Cloud Operations Engineer I:

Cloud Operations Engineer I (Junior)

Reports to: CISO & Chief AI Officer (with day-to-day technical mentorship from the Senior Cloud Operations Engineer) Team: CloudOps (new team) Level: Entry–Early Career IC

Role summary

The Cloud Operations Engineer I supports the day-to-day health of Jumpmind's production cloud environment, building foundational operations skills while working closely with the Senior Cloud Operations Engineer. This is a hands‑on, learning‑forward role for someone early in their cloud/infrastructure career who wants to grow into a senior operations or SRE track. Jumpmind expects this role to use AI tools as a standard part of daily work — from day one, you'll be encouraged to use AI to speed up troubleshooting, documentation, and scripting rather than doing everything by hand.

Day-to-day responsibilities

• Monitor dashboards and alerts for infrastructure health; triage and elevate anomalies
• Respond to first‑line production alerts and incidents under guidance from the Senior Cloud Operations Engineer
• Execute routine patching and maintenance tasks on a defined schedule
• Assist with backup verification and disaster recovery test execution
• Apply pre‑defined infrastructure changes (via existing Terraform/OpenTofu configs) under review
• Maintain and update runbooks and documentation as processes are learned and refined
• Track and report on basic cost/usage metrics to support FinOps reviews
• Help gather evidence for recurring compliance/audit requests (screenshots, config exports, access lists) under direction
• Shadow incident response and postmortems to build troubleshooting judgment
• Participate in an on‑call rotation once ramped (typically after an initial training period)
• Use AI tools (e.g., Claude, ChatGPT, Copilot) to assist with troubleshooting, writing/updating runbooks, and drafting scripts, with senior review before anything touches production
• Help maintain and extend simple AI‑driven automations built by the Senior Cloud Operations Engineer (e.g., alert triage bots, log‑summary agents) under guidance
• Build comfort with AI‑assisted workflows as a core operational skill, with growth expected toward independently building small automations/agents over time

Required qualifications

• 0–2 years of experience in IT operations, systems administration, helpdesk/NOC, or a related technical role (internships count)
• Basic understanding of cloud computing concepts (compute, storage, networking)
• Comfort working in a Linux command‑line environment
• Eagerness to learn cloud platforms, IaC, and operational tooling
• Strong attention to detail and clear communication, especially during incidents
• Practical, hands‑on experience using AI tools (e.g., ChatGPT, Claude, Copilot) for real technical tasks — not just casual/personal use
• Genuine interest in learning to build and use AI agents to automate repetitive work

Preferred qualifications

• Exposure to AWS (or another major cloud provider), even via coursework, certifications, or personal projects
• AWS Cloud Practitioner or equivalent certification (or actively pursuing one)
• Basic scripting experience (Python or Bash)
• Any experience (even coursework or personal projects) building a simple AI agent, chatbot, or automation using an LLM API