Junior Client Support Engineer – IT Systems & Networking

Thrivenextgen; Fairfax, Northern (VA, KY); Hybrid; USD 40,000 - 42,000; Full time

Job summary

Thrive is seeking an entry-level IT support professional to assist with implementation, integration, and support of computer systems in a mission-critical environment. You will install hardware, configure workstations, load OS images, and provide first-level support for customer issues.

Base Salary Range: $40,000 - $42,000 with compensation dependent on skills, experience, location, and laws. Strong teamwork and communication are required to succeed in this role.

Qualifications

• Some college or equivalent experience; technical coursework.
• Entry level with some prior experience providing technical support in a business environment.
• Windows OS experience.
• Hands on and practical knowledge of networks and computer systems.
• Excellent oral and written communications skills with customers and peers; tactful and effective customer communications.
• Strong team player.
• Ability and willingness to evaluate and learn new technologies and apply them effectively.
• Previous position with customer service experience.

Responsibilities

• Workstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstations
• Install OS; test configuration; run diagnostics
• Configure computers and devices for network
• Image computer systems
• Install updates and scripts
• Run diagnostics, repair and test computer equipment/devices
• Act as the first level support for customer technology problems and identify root causes, resolve,
• and monitor technology support requests in a timely, effective, and professional manner
• Properly escape and document unresolved queries to the next level of support
• Regularly maintain internal service ticket and time entry information

Skills

Windows OS

Networking basics

Customer service

Team player

Communications

Problem solving

Education

Some college

Job description

Thrive is seeking an entry-level IT support professional to assist with implementation, integration, and support of computer systems in a mission-critical environment. You will install hardware, configure workstations, load OS images, and provide first-level support for customer issues.

Base Salary Range: $40,000 - $42,000 with compensation dependent on skills, experience, location, and laws. Strong teamwork and communication are required to succeed in this role.