Junior Client Success Manager

Fifth Avenue Co.; New York (NY); Presencial; USD 42 000 - 65 000; Tempo integral

Resumo da oferta

Fifth Avenue Co. is seeking a Junior Account Manager to be the first point of contact with new customers, answer queries and boost client satisfaction. You will use your communication skills to identify client needs while representing our company in a positive way, with prior customer service experience as an advantage.

Ultimately, you will contribute to building profitable, long-term relationships with our clients to reach our business objectives and help grow revenue.

Qualificações

• Proven work experience as a Junior Account Manager or relevant sales role.
• Understanding of sales principles and ability to deliver excellent customer experience.
• Strong (verbal and written) communication skills with an ability to build relationships.
• Effective presentation and negotiation skills.
• High degree of professionalism.
• Good time-management skills with a problem-solving attitude.

Responsabilidades

• Gather information on assigned clients.
• Contact clients to understand their needs.
• Provide after-sales support to retain customers.
• Ensure prompt and accurate answers to clients’ queries; build strong client relationships through regular communication.
• Report on the status of accounts.
• Suggest company products/services that maximize client satisfaction.
• Communicate product and pricing details clearly.
• Promote new products/services to existing customers.

Conhecimentos

Verbal communication

Written communication

Relationship building

Presentation skills

Negotiation

Time management

Problem solving

Sales principles

Descrição da oferta de emprego

Fifth Avenue Co. is seeking a Junior Account Manager to be the first point of contact with new customers, answer queries and boost client satisfaction. You will use your communication skills to identify client needs while representing our company in a positive way, with prior customer service experience as an advantage.

Ultimately, you will contribute to building profitable, long-term relationships with our clients to reach our business objectives and help grow revenue.