Client Success Associate (Junior Account Manager)

North Rising Star; Saint Louis Park (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

North Rising Star is seeking a Junior Account Manager to be the first point of contact with new customers, answer their queries, and enhance client satisfaction. You will identify client needs, represent the company positively, and contribute to profitable, long-term relationships while pursuing business objectives.

Prior customer service experience is a plus. In this role you will gather client information, understand requirements, and support clients after purchase to retain them.

Qualifications

• Experience as a Junior Account Manager or in a relevant sales role.
• Understanding of sales principles and ability to deliver excellent customer experience.
• Strong verbal and written communication skills with the ability to build relationships.
• Effective presentation and negotiation skills.
• High degree of professionalism.
• Good time-management skills with a problem-solving attitude.

Responsibilities

• Gather information on assigned clients.
• Contact clients to understand their needs.
• Provide after-sales support to retain customers.
• Ensure prompt and accurate answers to clients’ queries.
• Build strong client relationships through regular communication.
• Report on the status of accounts.
• Suggest company products/services that maximize client satisfaction.
• Communicate product and pricing details clearly.
• Promote new products/services to existing customers.

Skills

Junior account manager experience

Sales principles

Strong communication

Negotiation skills

Time management

Problem solving

Job description

North Rising Star is seeking a Junior Account Manager to be the first point of contact with new customers, answer their queries, and enhance client satisfaction. You will identify client needs, represent the company positively, and contribute to profitable, long-term relationships while pursuing business objectives.

Prior customer service experience is a plus. In this role you will gather client information, understand requirements, and support clients after purchase to retain them.