Junior Client Success Associate

Fifth Avenue Co.; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Fifth Avenue Co. is seeking a Junior Account Manager to be the first point of contact with new customers and help increase client satisfaction. You will respond to queries, identify client needs, and represent the company positively to build long-term relationships.

Previous customer service experience is an advantage. You will gather client information, understand needs, and provide timely responses while promoting products and services to maximize satisfaction and retention.

Qualifications

• Proven work experience as a Junior Account Manager or relevant sales role.
• Strong verbal and written communication to build relationships with clients.
• Ability to deliver excellent customer experience and understand client needs.

Responsibilities

• Gather information on assigned clients.
• Contact clients to understand their needs.
• Provide after-sales support to retain customers.
• Ensure prompt and accurate answers to clients’ queries.
• Build strong client relationships through regular communication.
• Report on the status of accounts.
• Suggest company products/services to maximize client satisfaction.
• Communicate product and pricing details clearly.
• Promote new products/services to existing customers.

Skills

Communication skills

Time management

Negotiation

Presentation skills

Professionalism

Problem-solving

Job description

Fifth Avenue Co. is seeking a Junior Account Manager to be the first point of contact with new customers and help increase client satisfaction. You will respond to queries, identify client needs, and represent the company positively to build long-term relationships.

Previous customer service experience is an advantage. You will gather client information, understand needs, and provide timely responses while promoting products and services to maximize satisfaction and retention.