Junior Account Manager - Client Success & Growth

Great Lakes Outreach Wisconsin; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Great Lakes Outreach Wisconsin is seeking a Junior Account Manager to be the first point of contact with new customers, answer queries, and boost client satisfaction. You will use your communication skills to identify client needs while representing our company positively and pursuing goals.

Prior customer service experience is a plus. Responsibilities include gathering client information, understanding needs, providing after-sales support, maintaining regular contact, reporting on account

Qualifications

• Proven work experience as a Junior Account Manager or relevant sales role.
• Understanding of sales principles and ability to deliver excellent customer experience.
• Strong (verbal and written) communication skills with an ability to build relationships.
• Effective presentation and negotiation skills.
• High degree of professionalism.
• Good time-management skills with a problem-solving attitude.

Responsibilities

• Gather information on assigned clients
• Contact clients to understand their needs
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships, through regular communication
• Report on the status of accounts
• Suggest company products/services that maximize client satisfaction
• Communicate product and pricing details clearly
• Promote new products/services to existing customers

Skills

Sales experience

Communication skills

Negotiation

Professionalism

Time management

Job description

Great Lakes Outreach Wisconsin is seeking a Junior Account Manager to be the first point of contact with new customers, answer queries, and boost client satisfaction. You will use your communication skills to identify client needs while representing our company positively and pursuing goals.

Prior customer service experience is a plus. Responsibilities include gathering client information, understanding needs, providing after-sales support, maintaining regular contact, reporting on account